misha666
1 Nickel

Alienware 14 battery problem

Hi all!

I have Alienware 14, bought in November 2013. Today I experienced the problem with the battery - the sign says "0% available, not charging". The laptop turns off if the power cord is ejected.

The cycles of charging/discharging were quite rare, although I used Desktop Mode to prolong the battery life. Anyway, 3 years is a decent time period for any battery. The most important issue is following: where can I buy the replacement (preferably quickly)? I live in the UK, by the way.

The battery model I need is Simplo PABAS0241231.

I would be very grateful for any help from you.

Best regards,

Misha

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4 Replies
Moderator
Moderator

RE: Alienware 14 battery problem

Hi,

You can Call DELL UK (Call: +44 (0)800-028-2660 8 a.m.– 6 p.m. Monday to Friday) to see if they have the part or you can get it in places like Amazon here:

www.amazon.co.uk/.../253-0040858-9313250

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misha666
1 Nickel

RE: Alienware 14 battery problem

Thanks for the answer.

Can you confirm that these batteries on Amazon are fully compatible with Alienware 14?

Best regards,

Mike

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Tesla1856
6 Gallium

RE: Alienware 14 battery problem

Hi,

 

You can Call DELL UK (Call: +44 (0)800-028-2660 8 a.m.– 6 p.m. Monday to Friday) to see if they have the part or you can get it in places like Amazon here:

 

www.amazon.co.uk/.../253-0040858-9313250

I have an idea. You know what would be cool ...
 
What if Dell/Alienware sold genuine batteries and AC-Power Adapters from their website? Maybe even a way to cross-reference these back to specific models. You could have not only the current laptop models, but models going back 3-5 years. It would be like a virtual brick-and-mortar store. [Smiley Happy]


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
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misha666
1 Nickel

RE: Alienware 14 battery problem

Thanks for advice, but I have already checked the accessories sections of both Dell and Alienware. Unfortunately they do not seem to sell batteries. I will still phone them, but will target buying the new one on amazon.

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