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misha666
1 Nickel

Alienware 14 possible battery problems

Hi everyone!

I bought Alienware 14 in December 2013 and was using it for 11 months until now.

I mentioned some symptoms a week ago - the battery indicator shows "71% available (plugged in, not charging)" even if AC adapter is connected for quite a long time.

Today, I mentioned that the maximum charge indicator changed to "68% available". Does that mean my battery is dying?

Has anybody encountered that issue and what are possible solutions?

Thank you in advance.

P.S. I used the "desktop mode" setting from the beginning, but battery was always charging up to 100%.

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3 Replies
Moderator
Moderator

RE: Alienware 14 possible battery problems

I would recommend you to flash the BIOS to the latest version and perform a power drain removing the battery completely.

Let us know if that helps you!

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Dell | Alienware Technical Support Alienware Arena
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misha666
1 Nickel

RE: Alienware 14 possible battery problems

I have recently performed power drain and BIOS update - the indicator now shows "75%, plugged in, not charging".

Seems that battery need to be replaced anyway.

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Moderator
Moderator

RE: Alienware 14 possible battery problems

Then yes there is a big possibility that the battery is damage. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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