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vacavalier
1 Nickel

Alienware 15 R2 Alienware Software and Windows 10 Creators Update

My Alienware 15 R2 Alienware AlienFX Control Panel and Dell Support Assistant are not working or opening after Windows 10 Creators update was installed; installed yesterday without any installation issues.

My 15 R2 works perfectly fine in other areas and programs, other than the two mentioned issues in the first line.

Does anyone know when/if Dell is going to publish updates/downloads to accommodate W10C and it's proprietary software programs?

Thanks. 

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15 Replies
Tesla1856
6 Gallium

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

What version of Alienware Command Center are you running?

Have you tried uninstalling it, rebooting, and installing the currently posted latest version for your Alienware laptop from support.dell.com ?


Registered Microsoft Partner and Apple Developer
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vacavalier
1 Nickel

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

I have the CC version 4.0 (4.5.19.1; 08 Apr 2016).  I unistalled and removed all remnants w/CC Cleaner Pro and it won't reinstall as follows:

਍਍[04/10/17 17:20:29] Update Package Execution Started
[04/10/17 17:20:29] Original command line: "C:\Users\va_ca\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads\Application_CHDTX_WN64_4.5.19.1_A01 (2).EXE"
[04/10/17 17:20:29] DUP Framework EXE Version: 3.4.1.76
[04/10/17 17:20:29] DUP Release: CHDTXA01
[04/10/17 17:20:29] Initializing framework...
[04/10/17 17:20:29] logo.png
[04/10/17 17:20:31] User Command: attended
[04/10/17 17:20:31] DUP Capabilities Value: 2097151 (0x1FFFFF)
[04/10/17 17:20:31] DUP Vendor Software Version: 4.5.19.1
[04/10/17 17:20:31] Local System/Model Compatible with this Package? Yes
[04/10/17 17:20:31] Local System OS Version: 10.0.0.0
[04/10/17 17:20:31] OS Compatible with this Package? Yes
[04/10/17 17:20:31] Local System OS Language: EN
[04/10/17 17:20:31] Language Compatible with this Package? Yes
[04/10/17 17:20:31] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\APPLIC~2.1_A\miniunz.exe
[04/10/17 17:20:31] Extraction-arguments:  -x C:\Users\va_ca\AppData\Local\Packages\MICROS~1.MIC\TEMPST~1\DOWNLO~1\APB611~1.EXE -o -d C:\PROGRA~3\dell\drivers\APPLIC~2.1_A
[04/10/17 17:20:31] Extraction-GetExitCode: 0
[04/10/17 17:20:31] Identified Behavior : attended
[04/10/17 17:20:31] Temporary payload log file name: C:\ProgramData\dell\drivers\Application_CHDTX_WN64_4.5.19.1_A01 (2)\DUP43BD.tmp
[04/10/17 17:20:31] Translated Command Line : setup.exe /Verbose""C:\ProgramData\dell\drivers\Application_CHDTX_WN64_4.5.19.1_A01 (2)\DUP43BD.tmp""
[04/10/17 17:20:31] Path : C:\ProgramData\dell\drivers\Application_CHDTX_WN64_4.5.19.1_A01 (2)
[04/10/17 17:20:31] Identified Behavior : attended
[04/10/17 17:20:46] Append Vendor Software Log: C:\ProgramData\dell\drivers\Application_CHDTX_WN64_4.5.19.1_A01 (2)\DUP43BD.tmp
[04/10/17 17:20:46] 
--- Start of Vendor Software Log ---
[04/10/17 17:20:46] 
--- End of Vendor Software Log ---
[04/10/17 17:20:46] Vendor Software Return Code: 1203
[04/10/17 17:20:46] logo.png
[04/10/17 17:20:46] Name of Exit Code: UNKNOWN_OPTION
[04/10/17 17:20:46] Exit Code set to: 11 (0xB)
[04/10/17 17:20:46] Result: FAILURE
[04/10/17 17:20:50] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Application_CHDTX_WN64_4.5.19.1_A01 (2).txt
I will leave CC uninstalled as it's not working anyhoo and my current lighting profile is still working (for now), unless you have any suggestion(s)?
Thanks.
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Tesla1856
6 Gallium

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

Good idea.
 
Lets wait for an update. Thanks for the heads-up.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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markread76
1 Nickel

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

Hi,

I am also having the same problem, since upgrading to Windows 10 Foundation, my Alienware Command Center will not open.  I click on the Command Center Icon and nothing happens. I tried reinstalling the command Center software, and although it did re-install ok, the Command Center will not open. I tried setting admin rights to it and also tried compatability settings, nothing worked.  Lets hope there is a fix soon.

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Tesla1856
6 Gallium

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

markread76 wrote:

1. I tried reinstalling the command Center software ... and also tried compatability settings, nothing worked.  

2. Lets hope there is a fix soon.

1. Good work testing install with "Compatibility Settings". I still had a small hope that would work.

 

2. Agreed.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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avdsor
1 Copper

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

I'm using an R5 and I have the same issue, still no update. We have to keep waiting from the looks of it.

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vacavalier
1 Nickel

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

I just rolled-back/reset my 15 R2 back to Win10, reloaded my 3rd-party apps and Win10 Anniversary update.  Everything working now.  

I'm not going to install Creators until Dell/Alienware load update for it... Which by looking at the manual ones, they have slowed down with them for some odd reason unless this indicates they are working on them? 

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markread76
1 Nickel

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

Good news for you that you could roll back, Im not in that position    It would be interesting to know why Creators is causing issues with Alienware control panel, touch wood it seems to be the only software its having issue with out of everything I have installed

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eubeng
1 Copper

Re: Alienware 15 R2 Alienware Software and Windows 10 Creators Update

I was using Alienware Command Center v4.6.20 on Windows 1607 (factory install of Aurora R6) and recently upgraded to Windows 1703 through the upgrade route.

A couple weeks back, after upgrading to 1703 Creators Update, I experienced the same problem with Alienware Command Center which includes not being able to open it for AlienFX and ThermalControl management.

Uninstall and Re-install the software did not work for me as I probably was unable to do a proper clean uninstall. I did not want to go "MacGyver" on it by manually cleaning up registry entries, folders and files relating to Alienware Command Center that the uninstall program did not do.

So, yesterday, I decided to do a clean install of Windows 1703 Creators Update and when I installed Alienware Command Center v4.6.20, it worked perfectly.

So, the solution that worked for me is to do a clean install of the OS to make Alienware Command Center work properly again.

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