Alienware 15 R2 Windows 10 not booting - BSOD

Hi gihem.

you don't need a Windows Activation Key. Windows 10 will activate itself as soon as you have Internet Connection. just download Microsoft Media Creation Tool and create Windows Setup USB Drive or DVD. all you have to do later is download and install all important Drivers for your Model.

before you re-install Windows, run EPSA Test. hit F12 during Boot and choose EPSA. does it show any Errors?

but why are your out of Warranty so fast?

Hi,

Thank you so much for your very fast reply, it's very very much appreciated. In fact I just got 1 year of warranty and support when purchsing the laptop through Microsoft store, and it ended 2 weeks ago, so I can't send back the product - unless at my own expenses and usually it's were the big bucks comes in :-)

I'll run the EPSA test this afternoon as soon as I will be back home and post the errors and results if any.

To be honest, I've been a little bit surprised by the laptop behavior over the last weeks, I've tried several time all the options to recover, reset, etc, tried to go through all the limited startup modes without any success at all.

I've tried to go through the cmd access, in order to get basic diagnosis like disk check and sfc to work basically but even activating the admin account to get anough credential to check was not possible and failed.

It's like the whole laptop system is getting at me, preventing any of my attempt to get in, very frustrating, if I was paranoid, I would say that my laptop is in full defensive mode against me :-)

I'm just hopping that it's not a physical issue.

Gihem

ah, i get the Stuff regarding Warranty now.

okay. run the Test first and then we will see.

i hope it's just a Software Issue too.

yes. you are correct. any Windows PC is good enough. just launch the Media Creation Tool and follow the Instructions. make sure you choose the correct Windows Version. your System came probably with Windows 10 Home 64 Bit preinstalled, right?

Hi,

I ran the EPSA testing (the complete one including the 3 hours memory and HDD testing and I got no errors, the result was :

epsa 4300.15 - success

Yes, Win 10 home 64 pre-installed. As it will be the first time I will reinstall it, I just don't know the steps to follow not to lose my win 10 licence. I went on the Microsoft download site and they say you need a licence key prior to reinstall ? But ain't got one as it was preinstalled and I have no sticker on the laptop. Is there a specific option on the boot on USB that I should choose to ensure not losing my licence ?

thanks

the License Key is stored on Microsoft Servers and in Laptops BIOS. last Time i re-installed Windows on my Alienware Machine it didn't even ask for a License Key. and even if it does during Windows Installation, just click on the Link which says "i don't have a Product Key" at the Bottom of the Menu and proceed with the Installation. Windows activates itself as soon as you have Internet Connection.

Wonderfull, thanks a lot for all your help, very much appreciated, will keep you posted on success of the installation :-)

thanks a lot

have a nice one

Gihem