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November 24th, 2017 12:00

Alienware 15 R3 fps drop after 10 minute

I bought  Alienware 15 R3 a month ago. First 3 week there is no problem about product but last week i cant play games like R6,Overwatch... First 10 minute there is no problem about fps but after 10 minute fps goes 0 for 2 sec than it became normal fps and after 20 sec fps goes 0 again. I tried everything about software. Updated Nvidia drivers , restored pc, installed recommended drivers which on Dell support.Also GPU heat between 75-90 in game.I checked it with GPU-Z, in each fps drop perfcap reason is pwr. Nothing happened. So i called Dell Turkey support. We did hardware test and they say  "Nothing wrong about your hardware, its about software". They said "restore pc,update drivers,..." But i already done that and i need quick solution. They say "We dont know anything about this problem we need to look at it, we will send you and email".I just bought it a month ago, it's new and i need it for my school. I checked internet, absolutely no solution. Please help me. I have GTX 1070 with 7700HQ on my AW. 

3 Apprentice

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4.4K Posts

November 27th, 2017 10:00

Hi ‌,

I answered your private message. 

6 Posts

December 3rd, 2017 12:00

got your same problem man and almost same config but i have the i7 7820hk

26 Posts

December 4th, 2017 12:00

i have the same issue with the same laptop, im thinking alienware just sucks because i've had my laptop replaced several times and the same issues occur.

26 Posts

December 5th, 2017 11:00

gonna bump your thread too because alienware has been unresponsive to my requests for help these past months

6 Posts

December 6th, 2017 01:00

do you have a gtx1070 on your notebook too or a different one?

26 Posts

December 6th, 2017 14:00

Yes I have a gtx1070 

2 Posts

December 12th, 2017 11:00

Had the same issue because mine was overheating , i just went to a good service and changed the thermal paste !

It was getting over 80 deggres celcius now it wont get over 55  

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