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745

August 2nd, 2016 20:00

Alienware 15 black screen slow boot

So when I press the power button nothing happens for about 5 seconds, the keyboard lights come on. The screen stays black for about 1.5-2 minutes, then the alienware/klipsch screen with the BIOS appears, followed by the windows login. I just got this computer today. I've read a lot of black screen issues but none like this.

3 Apprentice

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4.4K Posts

August 3rd, 2016 12:00

Hi,

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors. 

Update the Bios version to the latest here, just enter the service tag, go to Drivers and Downloads, choose the OS accordingly and install the driver located in the BIOS tab.

Try disabling the secure boot in the Bios. Enter the BIOS (F2) > Boot >Secure boot.

 

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