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July 29th, 2015 16:00

Alienware 17 Keyboard issues

Hello,

I have a generic Microsoft 200 keyboard plugged in my USB and I'm running into two issues:

1) My keyboard goes into sleep mode every 5 seconds. I can tell because the Num Lock light goes off and comes back on when I hit any key. Sometimes I'll start typing and it won't register immediately as the keyboard "wakes up". I also hear a beeping sound"


2) If I long press a key, it seems to go into "sticky" mode and keeps pressing until I press it back again. This is especially troublesome when playing video games.

- I've checked power saving modes, all seems ok at default.
- I've checked and Sticky Keys is disabled as well as any user accessibility option.

- All drivers are up to date

Help? Thanks!

7 Technologist

 • 

4.4K Posts

July 30th, 2015 15:00

Hi, 

Did the keyboard come with a driver disk? Have you tried testing it on different USB ports? Try going to Safe Mode and test it there to see if it happens, if it does not happen in Safe Mode, this could be a software issue. 

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