bwsaloum1
1 Nickel

RE: Alienware 17-R3, blue screen error, bad pool header

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The company I work for has always been a big dell shop so pretty much all of my laptops have been high end dells, over the years.  This was a personal purchase and while I love this thing now that I have the problem seemly resolved, I am kind of disappointed in the experience.  The other crazy thing is that I've counted at least a couple of different fixes. 

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Evildogofdoom
1 Copper

RE: Alienware 17-R3, blue screen error, bad pool header

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?

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Sgtkeebler
1 Nickel

RE: Alienware 17-R3, blue screen error, bad pool header

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It's been almost a month now just wanted to give a update. No BSOD at all. I love my alienware 15 r2 and because of your help I cant wait to start school so I can get some real use out of it. Been gaming like crazy. Havent even touched my custom made desktop since I got this laptop. Thank you again for your fix. Kudos

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bwsaloum1
1 Nickel

RE: Alienware 17-R3, blue screen error, bad pool header

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Same here!  Really love this thing now.

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Minato888
1 Copper

RE: Alienware 17-R3, blue screen error, bad pool header

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Hi I've had this problem with my alienware 17 R3 with the same specs as yours and after doing everything in your answer the problem was fixed. But afterwards I noticed there was a new BIOS 1.2.12 out on the dell alienware 17 R3 website. So I created a restore point and then proceeded to update all my drivers on the dell website. But this caused problems when running an extended test on support assist and after restoring to my last restore point, the BIOS was still 1.2.12. But after running another extended test it passed without any problems at all. The problem now is, sometimes when I press the power button to turn on my device, it won't respond at all and it takes almost a minute or so for the computer to start making noises and actually turning on. On some occasions the keyboard and lights would all come on for a few seconds and then shut off again and then the device itself would actually turn on. Please help thank you.

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memema
2 Iron

RE: Alienware 17-R3, blue screen error, bad pool header

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Dells support site.

Prefer do-it-yourself support? Let's get started.

Dell support offers a variety of resources and tools to help you identify and resolve issues, as well as tutorials, how-to videos and more.

Customer.

No I prefer to have a brand new system turn on and work.

A Blank screen and 4 beeps is not what I paid over $3000 for.

Problem?

Dell.

These beeps are part of our self test built into our laptops.

The system comes with a self test.

Customer.

Oh really? It Beeps!

Dell.

Do you know what a self test is?

Customer.

Yeah,

You plug it in and it don't work! Yeah good job, that's a self test!

I could do a self test on myself, I can take a knife and stick it in my finger and see if it blood comes out, hey yeah that's a self test!

Dell.

Four or five beeps, lets know what's wrong with the system.

Customer.

Yeah it don't work!

You sent me a freaking broke system!

Now take your freaking beeping system the beep back and give me a new one!

Dell.

Sir,the new policy is, sorry it has to go to depot to get fixed.

Customer.

Why! Why does a brand new system DOA slip through quality control

and not be replaced with a new on?

Dell.

Sir, maybe we are getting into too much detail.

Customer.

No we are not!

Take this broken system back and send me what I freaking paid for!!

bwsaloum1
1 Nickel

RE: Alienware 17-R3, blue screen error, bad pool header

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I know I'm dating myself here, but I remember before Dell offshored it's tech support and actually gave a ***, you wouldn't run into *** like this.

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Highlighted
kuriandungu
1 Nickel

RE: Alienware 17-R3, blue screen error, bad pool header

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I have an Alienware 18 which started Blue Screening a few days back. I normaly dont switch off my pc and sometimes in the morning will find it stuck on the blue screen.

The only think i can remember installing recently were the latest AMD Radeon Drivers. I think i'll roll back and see.

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