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ytm0618
1 Copper

Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

My Tobii Eye Tracking worked well when I got my Alienware 17 R4 , but after several months, it dosen't work and shows someting like "no Eye Tracker connect". 

 

I tried several ways, like:

uninstall all Tobii software and re-install the latest Tobii Eye Tracking software.

update divers of my labtop.

Update the System Bios to version 1.1.9 or higher from the Drivers and Downloads page.

Now it shows like these screenshots:

eyetracking set updevice manager

Please tell me what can I do?

5 Replies
Moderator
Moderator

Re: Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

Hi ytm0618‌,

Install this BIOS update : Alienware 15 R3/ Alienware 17 R4 System BIOS Driver Details | Dell US  


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Alienware-Eimy
Dell | Alienware Technical Support
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ytm0618
1 Copper

Re: Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

I already installed this BIOS update before several times yesterday, it didn't work.

But today I rebooted my labtop, it detected in "Device Manager" but till showed "no Eye Tracker connected".

What should I do?

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mihirpagnis
1 Copper

Re: Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

Try with the steps given on dell support site , 

How to fix this issue?

When meet this issue,you need to manual add the write privileges on Tobii folder via below command:

  1. Uninstall the Tobii Aware Software or Core Software (You can use C2F Revo Uninstaller)
  2. Restart the computer
  3. Install the Tobii Core or Aware Software version 2.10.0.6432 A05 or higher from Dell Drivers and Downloads
  4. Restart the computer
  5. Open CMD (Right Click in your Windows start button and click "Command Prompt (Admin)"
  6. Run the following commands in order:
    1. net stop "Tobii Service"
    2. takeown /F %programdata%\Tobii\* /R
    3. ICACLS %programdata%\Tobii /t /grant Customer_User_Name:(OI)(CI)M

      Example: ICACLS %programdata%\Tobii /t /grant Alienware:(OI)(CI)M
    4. net start "Tobii Service"
      URL for support article Alienware 13 R3, 15 R3 & 17 R4 - Tobii Eye X Software Error Message | Dell India 
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Moderator
Moderator

Re: Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

Uninstall the current version and install this one:

https://files.update.tech.tobii.com/Alienware_Eye_Tracking_Core_v2.10.1.6463_x86.exe 


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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prostitch.adl
1 Copper

Re: Alienware 17 R4 - Tobii Eye Tracking not detected in "Device Manager".

You will also need to update your Realtek Camera driver:

https://help.tobii.com/hc/en-us/articles/115000449665-Is-your-Eye-Tracker-not-connecting-

Happy face detecting for log in! 😃

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