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Romanzier
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Alienware 17 r2 fail the first boot

hi guys, i uploaded a video on youtube displaying my problem, here is the link:

www.youtube.com/watch

i tried everithing: downgrade of EMI driver to a 10.x version, eliminated all the drivers that were in conflict with windows 10, turned off the suspension feature and the fast boot.

What do you suggest?

I tried several times the diagnostic serivce on bios screen (no the one of support assist, which i unistalled) and founds no issues.

I have 3 drives, the legacy one on 2,5'' of  1TB and 2 m.2 ssd samsung 850 evo of 128 gb and 512 gb.

I also switch the initial 8gb ram with a corsair sodimm 1600 mhz 1,35 1,5v cl9 16 gb

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8 Replies

RE: Alienware 17 r2 fail the first boot

Hi, 

Are you running the latest Bios version for your system?

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
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Romanzier
1 Nickel

RE: Alienware 17 r2 fail the first boot

the bios is the latest one, A06

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Romanzier
1 Nickel

RE: Alienware 17 r2 fail the first boot

i tried also a reset to default options in the bios, but nothing changed.

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RE: Alienware 17 r2 fail the first boot

Hi, 

Have you also tried reinstalling Windows or doing a factory restore?

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Romanzier
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RE: Alienware 17 r2 fail the first boot

I will try that. Meanwhile, i tried to put back the stock 8gb ram that comes up with my alienwarw instead of the new one i bought. Now at startup the pc seems to load well. Is there a method to find compatibles ram memories with my aw 17r2? can it be a compatibility issue?

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Mollynator
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RE: Alienware 17 r2 fail the first boot

UPDATE: I restored windows to factory settings, without installing any driver (apart from command center and sound blaster audio). Then i took my ram modules (that semmed to be fine with the diagnostic test of the alienware), i took to another pc and tried with memtest. Well, in one stick the utility found a problem. With a working ram, the pc turns on everytime normally. It seems that i found the issue.

 

GUYS, DO NOT TRUST ALIENWARE DIAGNOSTIC TEST, NOT ALWAYS WORKS! ESPECIALLY FOR RAMS, TRY THEM WITH MEMTEST AND AT LEAST 8 PASSES!

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RE: Alienware 17 r2 fail the first boot

Hi, 

The memory type supported for the Alienware 17 R2 is 1600 MHz, dual‑channel DDR3L and the maximum supported is 16GB.

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Mollynator
1 Copper

RE: Alienware 17 r2 fail the first boot

www.corsair.com/.../vengeance-16gb-high-performance-laptop-memory-upgrade-kit-cmsx16gx3m2b1600c9

those are the memory i bought. I guess they are compatible, but one of them probably is defective

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