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Alienware 17 screen went black after waking up from sleep. mSATA drive died.
I have a new Alienware 17 (4930MX, GTX 780M, 32GB). I asked for 1TB SSD RAID-0 but it came from factory with 3 SSDs in RAID-0 and then a single mSATA disk on its own.
Two bad issues:
#1. After the laptop woke up from sleep, the screen turned black. Would not come on. Happens 8 out of 10 times it goes to sleep. Need to hard power off and power on.
#2. The standalone mSATA drive went missing after a few days. BIOS shows that it s not there.
So, I am now stuck with a practically useless laptop that costs 5K. Brand new. Less than 7 days of use.
pohheng
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December 22nd, 2013 08:00
And I bought two of these for engineering use. Good thing we haven't bought more for the rest of the team.
Tesla1856
8 Wizard
8 Wizard
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December 22nd, 2013 12:00
If it wasn't for the problems, I would say reconfig drives in desired config and clean install Windows.
Should have 20-30 day return window. For engineering use, a Precision Mobile might be better choice.