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Alienware 17R4 "tron light" issue (always off)
Greetings.
I have an admitedley minor issue with my 17R4, where the right-side "tron light" strip at the base of the system (not on the display) will not light-up anymore.
According to AlienFX, this is light number 10. It just stays permanently off, as if it is burnt-out, although since this system is less than a year old, that seems unlikely. It was working properly when I first bought the system.
I ran the AlienFX tester with the same results, all lights work except that one.
Following a YouTube teardown video, I proceeded to open the case and check the cables for any "pinch points" (a fairly common issue from reading other forum posts). I saw none on my cables.
So any ideas on what could be going on here? Could the LED really burn out so soon? Do I just need to replace the strip?
I know it's not a lot to go on, but that's literally all the info I have right now.
Thanks.
Alienware-Eimy
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July 7th, 2017 10:00
Hi ,
If the same happens with the AlienFXTester, then yes, looks like a hardware problem. Send me a private message with the service tag so I can assist you further.
Anonymous
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July 7th, 2017 12:00
PM Sent.
Thanks.
rafa23
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November 17th, 2017 19:00
How can I message you?
rafa23
2 Posts
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November 17th, 2017 19:00
I am getting the same issue, hardware problem...
Alienware-Eimy
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November 20th, 2017 15:00
Just hover the mouse over my username and hit message. Please send me a PM with an explanation of your issue and your service tag.