AW15_Owner
1 Nickel

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

They initially told me that same thing about the shared memory.  Luckily I had someone confirm their 8GB card was showing the correct info.  They should offer you an exchange or money back if you wanted to keep it.  It's their mistake, some people got 8GB and some got 4GB, hard to say how many. Smiley Sad

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Highlighted
schneeball
2 Iron

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

Hi,

I wrote this in another post on here

"all,

I received my AW 17 with the same issue, but I contacted dell support and they offered me a £120 refund which I refused, I asked could  I receive a alienware amplifier instead they agreed and it will be with me today Smiley Happy

according to support there is a issue with the builds and they couldn't get me a date when they will be receiving any 8GB cards in.

so customer services will offer you one of two things, full refund or compensation of £120! I would do what I did and request a amplifier !!

best of both worlds then ! desktop power and mobile power, the 980m 4GB is still a very powerful card.

all the best"

M18x R2 3940XM  , 16GB 1600mhz Vengence , 2 x M4 256GB SSD's Raid 0 + Seagate 750GB 7200rpm storgage , Dual 7970m Crossfire , Full HD , Bluray , Nebula RED , Warranty July 25th 2013 , Tactx Keyboard , Tactx mouse , Tactx Headset and Alienware AW2310 23" Screen .

M17x R2 940XM , 8GB DDR3 , 1TB 2 x 500GB Hybrid Raid 0 , Xfire 6970m , Bluray , Beyond HD screen , Nebula Red

M11x R3  i7-2617M  8GB DDR3  256GB SSD Stealth Black

XPS 720  Custom , i7 2700K , Alienware Water cooling  , 16GB Vengence DDR3 , 240GB SSD Raid 0 , 2TB 2 x 1TB Raid0 , xFire 6990's , Bluray

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Harre
2 Iron

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

I'd happily accept the amplifier if it's offered. Seems a fair deal to me. What I'm annoyed with is the fact that they tried to trick me (and others) into believing it was the correct card when it clearly wasn't. If it had happened to one person you could blame a support person having a bad day, but this looks more like a calculated attempt to silence people and hope for the best :-(

Edit: So far I've spent 35 minutes in the queue to even get to speak to a Customer support representative. Nice little earner for Dell since it's a chargeable call...

Edit2: Make that 55 minutes in the queue...

Edit 3: Ok that's it 1 hour and 15 minutes. Screw this

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schneeball
2 Iron

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

I hear you man, I was fuming when I checked mine! the only reason I checked is because I seen all these topics on here, low and behold I had a 4GB! but hey still games well I was playing dying light maxed out today with a solid 60fps.

but my advice is call them! tell them you don't want the £120 refund ! you want a amplifier to compensate you! or a full refund as the machine supplied is incorrect, they express posted mine and I received today.

just be cool, polite and I am sure they will offer you the same deal as me.

if you get stuck give me a shout and I will send you the details of the lady I spoke with.

M18x R2 3940XM  , 16GB 1600mhz Vengence , 2 x M4 256GB SSD's Raid 0 + Seagate 750GB 7200rpm storgage , Dual 7970m Crossfire , Full HD , Bluray , Nebula RED , Warranty July 25th 2013 , Tactx Keyboard , Tactx mouse , Tactx Headset and Alienware AW2310 23" Screen .

M17x R2 940XM , 8GB DDR3 , 1TB 2 x 500GB Hybrid Raid 0 , Xfire 6970m , Bluray , Beyond HD screen , Nebula Red

M11x R3  i7-2617M  8GB DDR3  256GB SSD Stealth Black

XPS 720  Custom , i7 2700K , Alienware Water cooling  , 16GB Vengence DDR3 , 240GB SSD Raid 0 , 2TB 2 x 1TB Raid0 , xFire 6990's , Bluray

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schneeball
2 Iron

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

number I called, 0800 028 2660 ( free Phone ) option 5, explain situation then they will put you through to senior customer services, tell them you want a amplifier as the card supplied is not fit for purpose.

also heres the ladys email I dealt with uk_csmb_cc_post@dell.com, woman's name is Sravanthi C S

hope this helps

M18x R2 3940XM  , 16GB 1600mhz Vengence , 2 x M4 256GB SSD's Raid 0 + Seagate 750GB 7200rpm storgage , Dual 7970m Crossfire , Full HD , Bluray , Nebula RED , Warranty July 25th 2013 , Tactx Keyboard , Tactx mouse , Tactx Headset and Alienware AW2310 23" Screen .

M17x R2 940XM , 8GB DDR3 , 1TB 2 x 500GB Hybrid Raid 0 , Xfire 6970m , Bluray , Beyond HD screen , Nebula Red

M11x R3  i7-2617M  8GB DDR3  256GB SSD Stealth Black

XPS 720  Custom , i7 2700K , Alienware Water cooling  , 16GB Vengence DDR3 , 240GB SSD Raid 0 , 2TB 2 x 1TB Raid0 , xFire 6990's , Bluray

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Harre
2 Iron

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

Thanks. It was Sravanthi that dealt with the delay of the order in the first place, I'm sure she'll be delighted to have even more issues to help out with.

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Cotman
1 Nickel

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

Another thing was that my Alienware 17 did not seem to be configured correctly! There was a single icon on the desktop and none of the Dell auto update / support software was installed. Whats the norm for an Alienware?

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Jhudson1210
1 Copper

RE: Alienware 17r3 Graphics Card 4gb not 8gb - UK

Who was it you spoke to. I have been dealing with this issue since 11/16 and have gotten 3 systems. I'm working on the 4th now and since I use it for work as a tester I haven't been able to do my job. I should have went with MSI but Alienware used to have awesome service. Now it's <profanity> and I lost my job due to this issue they knew about. For about 3 weeks I have been asking for a graphics amplifier and they refused over and over. I even escalated to Luis, a tech support manager. This is the worst service I've ever gotten and even corporate will not acknowledge this. <legalistic solicitation>

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