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Hushpuppygirl
6 Indium

Alienware 18x - Volume Control Closes Games

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Hello,


I just recently purchased a new Alienware 18 and when I use the Fn + F7 or F8 keys to change the volume in a game it minimizes my game to show an icon telling me what level my volume is. Is there anyway I can turn this off? Some of my games do not take well to being minimized, and it isn't fun to exit out of them and start them again trying to find a good volume level.

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Mcat2001
1 Copper

RE: Alienware 18x - Volume Control Closes Games

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I have found the solution to this problem; on a toshiba forum actually.

Run MSConfig and go under the Startup you will see Alienware On-Screen Display, uncheck that box and restart

This will disable all overlay from all the fn buttons

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12 Replies

RE: Alienware 18x - Volume Control Closes Games

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Hi Hushpuppygirl,

Sorry about the inconvenience. You may try uninstalling Alienware command center by following the below steps:

(1)   Click on start

(2)   Type Programs and features in the search box and hit enter.

(3)   In the Programs and features screen, detect command center and uninstall it.

(4)   Then you may use the below link to reinstall it:

http://dell.to/1660hkx

Input system service tag, select right operating system and download command center from Application tab.

If you have any other questions do reply to the same thread.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Hushpuppygirl
6 Indium

RE: Alienware 18x - Volume Control Closes Games

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Hello,

I followed the steps you listed, and it worked, however a few hours later my problem was back. Any idea's what I may have done wrong? Or something I changed to make it return?

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Moderator
Moderator

RE: Alienware 18x - Volume Control Closes Games

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Hello Hushpuppygirl!

As well you can try uninstalling the OSD (on screen display) and re installing it  again, I have seen that before but it might be a game related issue or configuration. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Hushpuppygirl
6 Indium

RE: Alienware 18x - Volume Control Closes Games

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Hello,

I don't think it is a game related issue, It is happening for many of my programs and games I have in fullscreen mode. I also did not have this problem with my previous computer using the same programs.  I have uninstalled, and reinstalled the OSD. So far it is working. I will continue using my computer and see if the problem returns, then I will check back here.

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Moderator
Moderator

RE: Alienware 18x - Volume Control Closes Games

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Ok let us know how it goes. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Hushpuppygirl
6 Indium

RE: Alienware 18x - Volume Control Closes Games

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Hello again,


Everything was working fine until a few moments ago, now the problem is back. I'm not sure whats causing it to return. I've played a number of games, and changed the volume in each of them numerous times without issue, until now. No clue whats happening. I'm open to doing just about anything to fix this, I'll keep checking back for your reply.

*Edit: What exactly does the OSD do? If I leave it uninstalled and it fixes the problem, what other things would I be missing out on?

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Moderator
Moderator

RE: Alienware 18x - Volume Control Closes Games

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Hello Hushpuppygirl!  

The OSD is the one that controls all the function keys if you uninstall it most likely you will not be able to use them.

Now, other troubleshooting steps that you can try will be, update the BIOS to the latest version, and as well uninstalled the video card drivers and install the latest version as well. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Hushpuppygirl
6 Indium

RE: Alienware 18x - Volume Control Closes Games

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Hello,


I see, I guess that is not an option. I'll try to update the BIOS and the other drivers as well, and let you know how it goes.

*Edit: My BIOS and video card drivers are all up to date already, so I didn't uninstall and reinstall. I've seen a few people around the net with the same problem as me, however I never found a solution. Considering this is a gaming laptop, and it is so expensive, I'm a little frustrated I can't change the volume in my games. But, thank you for all your help so far.. I'm really hoping to be able to fix it.

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RE: Alienware 18x - Volume Control Closes Games

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Hi Hushpuppygirl,

Request you to refer the below link and try performing a clean boot based on the type of operating system you have which might help:

http://dell.to/14Lw76B

Do reply with your findings.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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