atredes
1 Nickel

Alienware Aurora R4 GTX 690 Problems

I got delivery yesterday of my new system. Having huge problems with performance of the graphics card ( 4gb 690 Gtx). As soon as I booted and installed a couple of games etc, I noticed the performance and fps were far below even my I7 laptop at 1080p. The laptop runs a gtx 560m. Reason tells me that I should be getting 4x the speed with a 690 , however I am getting 1/2 the fps of the 560m.

Aside from the speed issue , I am also getting random flashes on the screen and extreme flicker during some games, everything is just slow and jerky, again it makes me feel like its a bus issue.

There is something seriously wrong with the machine setup.

I did the following.

1) Cleaned out all legacy NVidia drivers and reinstalled current drivers.

2) Updated bios from A02 to  A05

3) Tried a different drive running windows 8 with fresh NVidia drivers

4) Altered pretty much all the nvcs setting that may be relevant.

5) Tried the new Nvidia Beta Drivers

 

The strange thing is that when I run with sli disabled the fps and 3dmark score jump significantly.

I fell that there is something with the implementation of sli between the motherboard and card. Because I got this machine yesterday I do not want to start pulling apart a new machine that should have worked from the outset.

Any ideas or users having the same problems with their GTX 690 ??

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37 Replies
8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

I am confused. the 690 is a single card, why would it be set to SLI (Dual cards)? I would also pull the video card out, check the pins/connections on both the card and the PCI slot and reseat it. Sometimes these things come loose during shipping. Just some ideas.

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atredes
1 Nickel

Re: Alienware Aurora R4 GTX 690 Problems

Thanks for the reply, I have already reseated the card, checked connectors and even tried the other pic express slot to no avail. By sli, I meant that the card was set to run both gpu's , you can disable one within nvidia control center if you so wish
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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

The 690 is a single slot GPU that actually is made up of 2x680's slapped together. As a result it runs cooler, uses less power, and less space than actually having 2x680's seperately.

When he is disabling SLI he is basically getting half the performance he should be ( i think)

It really sounds like the card is faulty with all that flickering and such. I would contact tech support, you need a replacement

My Alienware x51 -  Core i7 2600, EVGA GTX 660Ti, 8GB RAM, Crucial m4 256GB SSD (replaces HDD for better cooling)

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

You are correct in that the 690 is a dual processor card, but it only uses one PCI slot thus not a true SLI config. I agree that tech support should be called but I would also try a clean install of the current drivers (not beta). Nvidia has an option in the advanced tab of the install to complete a clean install. Of course I have been wrong before in my thought process LOL. Good luck  

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toastermonkey
1 Copper

Re: Alienware Aurora R4 GTX 690 Problems

I just got a refurbished Aurora R4 with a GTX 690 and the symptoms sound just like mine.

Using a tool like EVGA Precision X, I see my second GPU is stuck at 324 MHz at all times, in or out of games, multi-gpu on or off.  So with multi-gpu mode turned on, GPU1 will sit around 30% utilization, and GPU2 will peg at 99%, dragging everything down.

With multi-gpu off, the one good GPU will run at full speed, 915 Mhz or whatever it is and get better performance. 

The stock drivers performed horrible, probably because of this problem, but I didn't discover the GPU frequency thing until after trying the latest beta drivers (306.02).  Since then I've installed the latest WHQL driver (301.42) and still have this issue.  My BIOS is at A02 though, but it sounds like the original poster has tried everything else I haven't, this really sucks.  Has anyone else checked their GPU frequency?

This is not what I expected for a $1000 video card.

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atredes
1 Nickel

Re: Alienware Aurora R4 GTX 690 Problems

Hi  Toastermonkey, I got a replacement card from Dell and the machine screams along fine, the difference is night and day,mthe card itself is certainly the root cause, rather than a driver issue, the core speeds you had we exactly the same as I had , down to the running better on a single core. All in all I am happy with the new card and performance is great, however  a good portions of the cards seem to be defective.

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ikeeiie
6 Indium

Re: Alienware Aurora R4 GTX 690 Problems

Sound's like driver issue's to me I had the same nightmare you guys are having when I got my r3 with gtx590 I did everything finally tech guy came out replaced the card and it as been working great since the extra warranty with dell is very worth it I never have to wait

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

 

I'm having similar problems with my Alienware Aurora R4 with the GTX-690.

In crysis2 specifically the the screen will go black and the fps will suddenly drop in half i.e 60fps to 30.  Seems like a GPU core is crashing.  and I've had a bluescreen error code 0x116, and eventlogs show multiple video driver crashes usually error code 14.  Word for windows 2010 seems to also trigger the video crash, and skyrim will ocassionally crash the same way.

 

There is something seriously wrong with the machine setup.

 

I did the following.

 

1) Cleaned out all legacy NVidia drivers and reinstalled current drivers.

 

2) Updated bios from A02 to  A05

 

3) Tried a different drive running windows 8 with fresh NVidia drivers

 

4) Altered pretty much all the nvcs setting that may be relevant.

 

5) Tried the new Nvidia Beta Drivers

 
I've done all this, plus tried three different WHQL drivers, removed the USB3 card I added, Tried disabling SLI mode and moves the PhysX to CPU instead of GPU.  Ran the Dell PC Diagnostics on the dell support website and it usually says the card fails "Primary Surface Test".  Called dell tech support and after explain the situation three times to some who barely spoke english they agreed to replace the card, Next Business day.  That was over two days ago.  No call, no part shipped, and dell support site shows an open call and shows the part needs to be shipped bu the call hasn't been updated since.
 
I'm close to filing a "Truth and Fairness in Lending" complaint and having dell take the system back and refund my money to my credit card account since they can't deliver what they promised e.g. a working computer system, or the support that goes with it.
 
 

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blacklab909
6 Indium

Re: Alienware Aurora R4 GTX 690 Problems

looks like i bought your system. and i mean YOUR SYSTEM. you returned yours in sept/oct, i bought mine end of oct!

got my R4 with i7-3820 32gb ram 1tb hd and gtx 690 on 10/30. having the EXACT SAME problems. card sucks bad... 3dMark11 4000 score on graphics. should be 11k-17k. Even a GTX 580 benches faster.

Both cores are running per GPU-Z it just sucks. Looks like Dell did a rebox - no real refurbishing. Got a replacement card on order but its been a week already "in production" with no ETA

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