blacklab909
6 Indium

Re: Alienware Aurora R4 GTX 690 Problems

lol not to make light of your problem, but in my case the replacement gtx 690 benched 4000 graphics in 3d mark 11, slower than my ancient gtx 480m. it is supposed to score 17,000+ in 3d mark. in unigine, dell's preferred benchmark it scored 36 fps on average settings. when i talked to the tech agent he practically was in shock "what?!? only 36 fps? you sure nothing else is running?". then he said he'd talk to engineering. after about 45 minutes on hold, he came back and said engineering had said 36 fps is perfectly acceptable for the worlds fastest graphics card, despite the fact that other people are benching 120+ fps on the same card, and despite the fact that my old gtx 480m benched higher. needless to say i was within the 21 day return period and the next day got the return label to send it back.

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blacklab909
6 Indium

Re: Alienware Aurora R4 GTX 690 Problems

fyi after 2 weeks of waiting i noticed the replacement gtx 690 i got was "refurbished" and considering the fact that if it powers the monitor then it "works" no matter if its running at 30% of its supposed speed. i suspect that whatever cards they have are just going around and around in circles as replacements.

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

"lol not to make light of your problem, but in my case the replacement gtx 690 benched 4000 graphics in 3d mark 11, slower than my ancient gtx 480m. it is supposed to score 17,000+ in 3d mark. in unigine, dell's preferred benchmark it scored 36 fps on average settings. when i talked to the tech agent he practically was in shock "what?!? only 36 fps? you sure nothing else is running?". then he said he'd talk to engineering. after about 45 minutes on hold, he came back and said engineering had said 36 fps is perfectly acceptable for the worlds fastest graphics card, despite the fact that other people are benching 120+ fps on the same card, and despite the fact that my old gtx 480m benched higher. needless to say i was within the 21 day return period and the next day got the return label to send it back."

My issue seems part heat related and part game (hitting bad v-memory location).  Some games(the less demanding ones) almost never cause a problem, others(newest most demanding) blow within a minute of starting every time.  BAsically if the card can coast below 50% utilization and there aren't a lot off complicated textures it seems to work.  If it has to run above 50% and/or the game has a lot of complex textures, it usually slows down suddenly losing half it's frame rate. The first drop usually seems to be the video driver crashing because one of the cores crashed, and there is an event log entry.  The second event is either the game totally crashing amd usually a period of black or checkered screen, or in more intensive games the conputer going black and becoming totally unresponsive, it has to be hard booted not even tapping the power switch to signal windows to begin an orderly shutdown works.

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

Are you using P15 and P17 Power supply connectors?

That should enable as many 12v Rails as possible.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

Of course.  The Gtx-690 requires guide a bit of power!

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

I know it sounds weird, but did you try it in the bottom slot?

What drivers are you running? Where did they come from? Are they Release or beta? Did you clean install them?

What BIOS version are you running?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

Heaven Bench is 36 fps with standard options? (4x AF, NO AA, NO TESS)

Is your native res. around 1080p or is it much higher?

Sounds really low but a high res would lower it. What monitor are you running and it's native res.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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mrjetwhite
1 Copper

Re: Alienware Aurora R4 GTX 690 Problems

hello there let me just get straight to the point ,its your gtx690 that is broken your gpu's are unsynct i kno that for a fact sins i have had the same issue aswell i did allot of tests and found out that both gpu's still work but they dont work together anymore cuase of this damage (during shipping desktop crashes ,overheating)  only solution is buying a new card ore play on 1 gpu sins it gives u a gtx680(witch is still a very fast card)

for those who are still looking for fixing this stop wasting your time,it cant be fixed(its hardware problem not software).

regards jet

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blacklab909
6 Indium

Re: Alienware Aurora R4 GTX 690 Problems

yes for sure only one gpu is working, i used evga precision tool to log the cpu mhz and only one gpu would go faster than the base 324mhz that it stays in low power mode. on the replacement gpu it was the opposite gpu that only worked. and yes dual gpu was enabled in nvidia control panel. on one card it ran half as slow with single gpu mode, but the other card ran twice as fast with one gpu disabled, about full speed on that gpu but still 1/2 what a gtx 690 supposed to get. 1080p resolution, average settings, tessalation off. drivers tried both latest dell drivers, and latest nvidia drivers. its the hardware. i tested both cards in another non-dell custom built system. same benchmarks in that system. tried it in both slots in mine, no change. in the other non-dell custom built system we put in dual gtx 670 and got 18,000 3dmark vs 4000-8000 with the two gtx 690 cards.

there is some junk gtx 690 hardware floating around at dell for sure and they are not treating it serious.  we pay $2k+ for an alienware not so it 'boots' but because its supposed to perform

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8 Krypton

Re: Alienware Aurora R4 GTX 690 Problems

I'm seeing the same thing Blacklab909 is.  Gpu 2 clock never moves off the base 324 mhz with dual GPU's enabled.

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