lollomor7
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Alienware Aurora r4 randomly freezes

Hi,

I started to experience this random freezes for a while and so I decided to find a solution. It happens in two situation: When I turn on the computer for the first time in the morning and when I play a heavier game. The effects of the crash are the same:

-Both monitors freezes on the image they were displaying.

-Speaker make a very loud static sound.

-After a little one of the two screens becomes black.

-Fans and everything else stays at the same speed.

The only way to resolve this is to hard-reset the computer. I've also downloaded CPUID to keep monitoring temperatures before the crashes happens and they stay at normal levels all the time. 

My configuration is the following:

i7 4820k @ 4.20ghz (oc, happened also without the overclocking) --- 2-way SLI  GeForce GTX 760 --- Kingston HyperX Fury 16GB (4X4) 1866mhz --- Alienware Stock PSU 875w --- Samsung SSD 840 EVO --- Seagate Barracuda ST1000DM003-1CH162 1TB --- 1 HP Pavillion 23xi Monitor and 1 HP ZR2240w Monitor --- Razer BlackWidow Chroma keyboard --- Razer DeathAdder Chroma mouse

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6 Replies

RE: Alienware Aurora r4 randomly freezes

Hi,

Have you tried doing a clean installation of the video card drivers? Which Bios version are you running with this system?

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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
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lollomor7
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RE: Alienware Aurora r4 randomly freezes

Hi,

I'm running the latest bios version (A11) and i've reinstalled every single driver. Also, I'm sure it's not an overheating problem because when it freezes the thermal values are normal and (apart from the main video card) they never exceed 50°C.

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RE: Alienware Aurora r4 randomly freezes

Hi,

Thank you for confirming this. Try running an ePSA/Diagnostics test to check the main hardware components, click here to view a Dell article that explains how to run this test.  

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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
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BelFrank
1 Nickel

RE: Alienware Aurora r4 randomly freezes

Could this be memory related. I had the same issue when changing the standard memory to Crucial Ballistix memory (4 x 4Gb). I experienced random freezes when in Windows or games.

I did a bios reset to default settings and changed the ram voltage to 1.5volts. The computer is now running rock solid for over a month.

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lollomor7
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RE: Alienware Aurora r4 randomly freezes

I think I solved it. I just changed SATA and it's not freezing anymore. The SATA that I was using was slightly bent so I think that was the problem.

Thank you anyways!

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RE: Alienware Aurora r4 randomly freezes

Thank you for confirming this.

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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