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Whispy
1 Copper

Alienware M11x BSOD... can't access desktop at all

My computer randomly gave me a BSOD a few days ago.  I have not downloaded or updated anything on my computer recently.  Every time it boots up, right before the desktop would load, I get this error-

driver_irql_not_less_or_equal

stop: 0x000000D1 (0x00000000000007E1, 0x0000000000000002, 0x0000000000000000, 0xFFFFF8800130712B)

iastor.sys- address FFFFF8800130712B base at FFFFF880012BC000, datestamp 4ad4c3dc.

Start up recovery didn't work, system restore didn't work, last known good configuration didn't work.  I also can't boot up in safe mode, I get the same error.

 

I don't want to lose my personal files... what do I do?

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3 Replies
Whispy
1 Copper

Re: Alienware Mx11 BSOD... can't access desktop at all

Just did start-up repair. It said Startup repair cannot repair this computer automatically

Problem event name: StartupRepairOffline

Problem signature  01: 6.1.7600.16385

                                    02: 6.1.7600.16385

                                    03: unknown

                                    04: 2120083

                                    05: AutoFailOver

                                    06: 3

                                    07: 0x50

                    OS Version: 6.1.7600.2.0.0.256.1

                        Local ID:  1033

                       .

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stephy32h
2 Bronze

Re: Alienware M11x BSOD... can't access desktop at all

Assuming you didn't go into the bios to change the SATA mode from AHCI or/to RAID or/to SATA... Otherwise put it back to the value is camed with.

otherwise...

You can boot from the CD and go to command prompt. from there, you can copy the files to a USB drive.

Or if you reinstall windows, do a custom installation and don't format the drive. /users/whispy will not get deleted. If you have a second drive or partition in the system, you can also install W7 there instead and browse the previous partition for your files. You might have to go to property on the folders and take ownership of the file. In any case, support is good at these but it always depends who picks up the call.

 I had Dell support once make me wipe my drive partition table by writing some assembly code in DEBUG.exe... When I said "where's everything?". he said now install Vista over the empty drive, I'll call you back in 2H. he never did call back.

Alienware Aurora R3

Core I7-2600K 4.5 GHz with 750GB Samsung EVO SSD, 16GB Corsaire Vengence memory..

EVGA GTX 780 TI SC on Booster X5 PSU.

Dell WFP3007WFPHC 30" monitor.

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Whispy
1 Copper

Re: Alienware M11x BSOD... can't access desktop at all

Ok.. I don't understand.  I am not comfortable doing anything like that.  Hopefully a rep will come and do it for me.  Too bad phone support is down til monday..

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