yessam1277
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Alienware M14X Optical Drive problem

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Less than a month ago I received my alienware.

Today for the first time I insert a DVD in it...nothing happened.

I can't eject and the drive is not even showing up.

When I go to Device manager, I see the drive with this message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried uninstalling reinstalling not working.

Any Help please?

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3 Replies

Re: Alienware M14X Optical Drive problem

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Hi Yessam, We have a detailed article to troubleshoot your optical drive. Check out the article below.

The DVD/CD drive of my Alienware stopped working in Windows 7

Pablo R.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

yessam1277
1 Nickel

Re: Alienware M14X Optical Drive problem

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Thank you so much

2nd option regedit fixed it... Just had to delete upperfilters and restart.

Thanks again

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Re: Alienware M14X Optical Drive problem

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You're welcome Yessam. Feel free to post any technical question here, our team will definitely try to help you Smiley Happy

Pablo R.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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