Highlighted
Edmund.Camusat
1 Copper

Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Dear Sir or Madam, 

I have a recently bought  (1 month) Alienware M14XR2 with full coverage. I recently placed my computer in my laptop bag and travelled in a car for 2 hours with it. It was dry during the entire trip. When i opened the laptop there was a large air or water bubble right in the middle of the screen. In the picture attached below, the area affected is lighter colored than the rest of the image. You can see the affected area around the "browse" button on the image. Is there anything that I can do to fix it from home or do i have to contact alienware to send it in for replacement or repair? 

Thank you for your time.

0 Kudos
7 Replies
Dell-Rajesh R
5 Tungsten

Re: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Hi Edmund.Camusat,

Check the status of LCD in BIOS. Restart the computer and tap F2 at Alienware logo.

You may also run diagnostics on the computer. Refer the following link for more information:

http://dell.to/17lIgpm

Refer the following link which has steps to isolate the issue:

http://dell.to/15y90h2

Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
s.greenway
1 Copper

Re: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

That has happened to me ass well with my M14x R2 do you know how to fix it

0 Kudos
Colchie
1 Copper

Re: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

If it's not an LCD fault, try gently flexing your screen back - not too hard though. Hold the top of the screen firmly and place your other hand behind the affected area and push gently, that should remove the air pocket.

Re: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Hi everyone,

If you're having this issue and you live in US or Canada, send me your service tag through a private message. If you live in another country, contact your local tech support for further instructions.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
s.greenway
1 Copper

RE: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Hi thanks but that makes it slightly smaller temporarily do you know anyway to make it go permanently,Without replacement of coarse

0 Kudos

RE: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Hi S.greenway,

If you happen to have an active warranty, contact your local support to get the LCD assembly replaced.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
classicrican
1 Copper

RE: Alienware M14XR2 Air/water/condensation bubble in middle of screen

Jump to solution

Thanks this actually worked but I cant believe a laptop this expensive has this default.  This has happened to me twice already.  Not to happy about it at all.

0 Kudos