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Charrd
1 Nickel

Alienware M14x - Laptop Charger cutting out when playing games

This only occurs when I play games, but after a while of playing the game the charger will cut out.  I have noticed it being very hot during gaming (the charger itself) and think this may be the issue.  The only way I have been countering this issue is be turning the power off and on at the wall outlet, turning it on for a short while before it will cut out again.


This doesn't happen while watching videos, only high performance applications like gaming.

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4 Replies
kirkd
4 Ruthenium

RE: Alienware M14x - Laptop Charger cutting out when playing games

You might try getting the next larger power charger from Dell if they have one for your model. You could also replace the charger; first thing to do if still under warranty.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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Alienware-Naomi
4 Germanium

RE: Alienware M14x - Laptop Charger cutting out when playing games

Hello

When you experience this issue, does the light on the AC adapter start flickering or fading out? Do you get any error messages saying you have the wrong AC adapter, or that it's "Plugged in but not Charging"?

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Charrd
1 Nickel

RE: Alienware M14x - Laptop Charger cutting out when playing games

Hello

 

When you experience this issue, does the light on the AC adapter start flickering or fading out? Do you get any error messages saying you have the wrong AC adapter, or that it's "Plugged in but not Charging"?

 

it fades out, but never turns back on unless i manually turn the power off and on. 

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Alienware-Naomi
4 Germanium

RE: Alienware M14x - Laptop Charger cutting out when playing games

It seems the problem is in fact the AC adapter. Send me a personal message with your Service Tag so I can review your case. 

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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