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Alienware M17x-R2 Performance Issues - Replacement?
Hi, is it possible to get a replacement system for my Alienware M17x. There have been some performance issues and strangely frequent BSODs for quite some time now (several months). Performance is low, and most games that this laptop should be able to run smoothly, cannot run smoothly. For example Crysis can barely be run on lowest settings, and most modern games can only be run at low/medium video settings.
I also happen to have a Dell Complete Cover warranty with 794 days left.
Specs:
Intel i7-840QM
8 gb DDR3 RAM
(2x) ATI Mobility Radeon 5800
I have run a McAfee virus scan, and have found no improvement. It seems to be some kind of hardware issue.
What do I do from here to get it either repaired/replaced?
Thanks
89fordprobee
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October 16th, 2011 12:00
have you cleaned out fans? maybe heat is issue and parts are throttling down .. i know i had to clean mine average 2 times a month due to dust .. dust causes air restriction which impares cooling which means parts to hot.. throttle back to keep cool... just an option ..
also having WAY to much stuff installed can impair its speed .......
have you called dell tech support? what did they advise?.. if you didnt what you waiting for? not even gonna have a possibility of replacement if they dont try to repair it ..... and this can only be done by calling tech support
the M17X isnt as good as it seems when i buy a 700.00 acer and its about 10% performance difference IN REAL WORLD .. not benchmarks , im not gonna lie i loved my M17X R1 ... till it died then my R2 replacement that was brick by tech .. then sold replacement off ..
Call Tech Support ... make sure cooling is cleaned out.. compressed air from rear output vent inward .... works nice ... since it blows dust back out same way it came in ..