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HellzHavoc
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Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Whenever I turn on my laptop after several hours of not using it, it boots up but doesn't detect the discrete graphics card, only the integrated one. But if I shut down the laptop and turn it back on, it detects the discrete and also integrated graphics again. Every day I am forced to boot my laptop twice in order for me to use the 7970m graphics and its getting annoying. I have all stock drivers from the Dell website, and have also tried other graphics drivers and I still have this problem. TL;DR: Discrete GPU not detected on first boot up after several hours of being off, but is detected after shut down and booted up again.
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16 Replies

Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Hi HellzHavoc,

If you power the system on without connecting AC adapter, the system will work on integrated GPU to save power and increase battery life. You may Connect AC adapter to the system and press Fn + F7 button keyboard to enable the video card and restart the computer when prompted. The system is working as designed. For more information, you may refer to article Here.

Please reply if you have any further questions.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

I did the FN+F7 before and had only the 7970m on. The only problem was that if the laptop was turned on after several hours of it being off, the screen would just be black and I would get 8 beeps. I fixed this by removing the Discrete graphics card and booting it up with the Integrated one and then installed the 7970m back in once it was using the Integrated one.

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

I did the FN+F7 before and had only the 7970m on. The only problem was that if the laptop was turned on after several hours of it being off, the screen would just be black and I would get 8 beeps. I fixed this by removing the Discrete graphics card and booting it up with the Integrated one and then installed the 7970m back in once it was using the Integrated one.

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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Hi HellzHavoc,

Please uninstall the video drivers from control panel. You may refer to article Here for correct way of installing video drivers. Ensure that you install the Intel driver first followed by ATI driver.

Hope this helps.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Ive done several driver installs after I have completely reformated my laptop but the problem still persists. Any other advice?

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Also, whenever I leave my laptop in sleep mode for several of hours and turn it back on, everything lights up but the screen stays black and nothing happens then I have to shut it off via the power button.

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

I have been having this problem for a couple of weeks now and its infuriating.....

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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

Hi HellzHavoc,

I am replying on behalf of  DELL-Sundeep B. Please try to update the system BIOS and check if the issue persists. Here is the link http://dell.to/11CiMdI.

Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged.
*Battery charger should be connected.
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved.

Please refer to the section How to update the system BIOS mentioned in this link http://dell.to/11VOtF2.

Hope this helps.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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HellzHavoc
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Re: Alienware M17x R4(7970m) Discrete Graphics Not Detected Upon First Boot

I have been told to do that twice now when I called into tech support and the issue is still here. I was told that if that didn't work, then I would have to get the Graphics Card and/or the motherbkard replaced.

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