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John DIll
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Alienware M17x R4 HDMI-IN not working on Windows 8.1

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Hi, I have an M17x R4 and tried to use my Xbox 360 with the HDMI-IN but it only works for a second then goes black but the sound is still working.

I Googled it and the only thing I could find is that apparently it doesn't work properly on Win 8.1?

Has any other M17x R4 owners had this problem and hopefully know of a fix?

Specs:

i7-3720

GTX 675M

120Hz 3D Display

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Moderator
Moderator

RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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Hello,

We’ve heard about some compatibility issues between the HDMI in and either Xbox or PS4. You can try installing the driver listed on our support page. It seems like the newer driver versions take that feature off.

Alienware-Alex
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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John DIll
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RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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I forgot to mention that I am using 331.65 from Dell

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Moderator
Moderator

RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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Thanks for the reply,

Unfortunately this device is not supported on the M17XR4 for the HDMI-in feature. Some of our user may have tried this type of configurations before. You could also try posting this on the  Alienware Arena forums for further assistance.

Alienware-Alex
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Twitter Logo

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John DIll
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RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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Ok I'll try there, thanks.

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Moderator
Moderator

RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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You’re very welcome. This interaction generated a case in our system which we will now be closing, so just keep in mind that you might get an email survey regarding our conversation. If you have any more questions or need further assistance, feel free to contact us anytime!

Alienware-Alex
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Twitter Logo

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John DIll
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RE: Alienware M17x R4 HDMI-IN not working on Windows 8.1

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For anyone else with the same problem, I tried driver 352.86 and got it to work mostly, what you do is set the lid to do nothing when closed and switch to HDMI-IN, it shows for 1 sec then goes black then close and open the lid and it will come on and work. :-)

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