letothend
1 Copper

Alienware M17xR4 upgraded to Windows 10 AlienFX stuck on purple lights

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I tired to download the newest version of Command Center but the install says "The installation package is not compatible with this computer". Maybe I am using the wrong one.

I do have Command Center version 2.5.54.0 installed and it gives me an error trying to uninstall it. "This app has been blocked for your protection. An administrator has blocked you from running this app." Except I am on the admin account. AlienFX is empty, but AlienTouch, and AlienFusion work. If I try to use the update feature it says none are found.

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Re: Alienware M17xR4 upgraded to Windows 10 AlienFX stuck on purple lights

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Hi letothend‌,

If this is for the M17XR4, this computer is not compatible with Windows 10 so this type of issues may arise. 

And this is the version with the best chance of functioning.


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Alienware-Eimy
Dell | Alienware Technical Support
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Moderator
Moderator

Re: Alienware M17xR4 upgraded to Windows 10 AlienFX stuck on purple lights

Jump to solution

Hi letothend‌,

If this is for the M17XR4, this computer is not compatible with Windows 10 so this type of issues may arise. 

And this is the version with the best chance of functioning.


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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letothend
1 Copper

Re: Alienware M17xR4 upgraded to Windows 10 AlienFX stuck on purple lights

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This worked! There were a few errors during install, but the program has almost all the features I used to use and some that seem new. Being able to turn off the lights and manually switch their color is a HUGE improvement over old situation. The only feature I don't see is the one that automatically set the lights to match your current wallpaper. It went well with the 10 minute wallpaper rotation setting. Still ecstatic to have a 2 year old issue finally solved.