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September 7th, 2016 14:00

Alienware R3 17 Keyboard Lights revert to Default on startup.

Hi, just bought a new R3 17" laptop and already have 2 issues:

1. Intel display keeps failing and recovering when surfing the net.

2. Keyboard lights are saved to a new theme and never changed but they keep reverting to the default setup when rebooting the laptop.

Any ideas?

Thanks.

3 Apprentice

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4.4K Posts

September 8th, 2016 11:00

Hi,

Update the Bios version to the latest here.

Also follow the steps on the link below to know what to do when the command center is not working properly (how to reinstall):

Alienware Command Center Quick Guide

Let me know how it works!

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