dupre_7
2 Bronze

Alienware R4 Cooling problem

Hello,

Dell just sent me a new CPU cooler, which managed to drop the temperature by 20 degrees C.

However, a component identified as TMPIN0 is strangely very hot. I don't know what it is, and I'm afraid I'm damaging it. Here's a view : load.png

Then I ran ePSA, and I got an error on the CPU fan, even after setting up the whole new stock cooler :

IMG_20160402_070006.jpg

After opening desktop, I got this error (got it only once so far) :

System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon'. ---> System.Runtime.InteropServices.COMException: L’appel a été annulé par le filtre de messages. (Exception de HRESULT : 0x80010002 (RPC_E_CALL_CANCELED))
à System.Management.ManagementScope.Initialize()
à System.Management.ManagementEventWatcher.Initialize()
à System.Management.ManagementEventWatcher.Start()
à AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
à AlienLabs.ThermalControls.DeviceDiscovery.ObjectFactory.NewThermalControlsDeviceDiscovery()
à AlienLabs.ThermalControls.Domain.ObjectFactory.get_DiscoveryService()
à AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()
à AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()
à AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()
--- Fin de la trace de la pile d'exception interne ---
à AlienLabs.ThermalControls.Controller.Main..ctor()
à AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)
à System.Windows.Application.<.ctor>b__1(Object unused)
à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
à MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

1-Is the heat currently damaging the component, and what component is it ? In any way, what can be done to lower the heat ? I can afford to pay for another small part.

2-How can I fix the ePSA and the desktop error ?

3-Do you find the CPU temperature is too high ? Currently my room temperature is 18 degrees C, but in summer it can easily get to 38 C in the room, so I add 20 degrees and get to 80-100 degrees C, which worries me ... 

Thank you for any answer.

16 Replies
Tesla1856
6 Thallium

RE: Alienware R4 Cooling problem

See this old post:

http://en.community.dell.com/owners-club/alienware/f/3746/p/19518281/20419617#20419617

1. If HW-Monitor reading is accurate, I think TMPIN0 might be the temp at cpu-socket on MB.

2. You might want to double-check your work, the Asetek cooler, etc.

3. I only know the temps for my Aurora-R1 system. If you run HW-Monitor again, I like to do it like this:
Value (Current): Gaming
Min: Idle desktop
Max: Prime95 (or OCCT)


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dupre_7
2 Bronze

RE: Alienware R4 Cooling problem

Thank you for your answer.

If it is really the cpu socket, is this temperature a concern ?

The ePSA error happened before I changed anything, I thought the new cooler would solve the problem but it did not. Temperature dropped however.

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Cass-Ole
4 Germanium

RE: Alienware R4 Cooling problem

Tesla messaged me, asked if I could run tests here on my baby ALX, an R4, as a favor for you.

1st, as a metric, I don't know what HWMon thinks TMPIN0 relates to; my TMPIN0 at time of snip was 118F, now it's 109F; this is an idle temp-reading & it isn't hot enuff for me to reach in, feel around, & understand what or where the reading comes from, one spot relative to another. I suppose if someone grounded themselves to the chassis, poked around, a 180F hotspot on the mthrbrd like yours has (or may have) might be sensed by a finger & feel very hot. The fact I have a warm spot on the mthrbrd 30degrees hotter than TMPIN 1/2 (84F vs 118F), I might speculate that if it isn't the CPU-area, it is the southbridge cooler or the top VRM cooler. Maybe verify the top VRM fan is spinning & in fact plugged in; I assume your lower SB fan works, since it's part of ePSA fan testing. Open the side panel, peak in & watch if both of the mini-fans spin up. Your HWMon snip's labeled with the caveat: 'with a video game launched'. One wonders what the idle temps report as, since my 118F max isn't a game play temp, nor will I stress test to heat things up in there. I wouldn't be so qwik to call 80c dangerously hot.

Your cpu temps look ok if that's during gameplay. 90c-100c would be very troubling. Here's a post with basic tips: how to get my Alienware Aurora r3 to run cooler

Ok, radiator/system 'cpu' fan. I'm using a (qwieter) 25mm Everflow. I own two of them, one is new, I used it for testing today also. I own a stock 38mm 1.4amp Nidec too. I did three separate fan tests. The stock 38mil Nidec passed with these numbers:

7382.PTDC0001 - Copy.JPG

If you've a 1.5amp Delta fan instead, we might assume similar readouts are reqwired for a pass. To view these numbers, click 'Results' tab before cpu fan test (or after a fail > & retest > watch results happen in real-time) - is it trying to push the fan to some max RPM (3500-4000) & fan can not respond to it? Does it max out @ some particular rpm & can't go above it?


I was forced to do a 38mil fan test because my 25mil Everflows failed ePSA, like yours did:

5340.PTDC0003.JPG

Hmmm, my brand new fan 'failed' also; It seems ePSA wishes to force the 25mils to 3500RPM but they do not go above 2600rpm by design; it is possible ePSA has a pre-conceived notion that all rad-fans must be capable of 3500RPM (or more). I call bull*** that both my 25mil fans failed, since the spare is the 1st time I've used it. Since I can induce a fail with perfectly good fans, either you're not using a stock Delta/Nidec - or - maybe buying/trying a new fan is a worthy investment (in order to 'possibly' pass test); if cpu temps otherwise seem ok, maybe ignore PSA FAN FAIL. If Dell sent you a new stock kooler, maybe it came with a fan too? - if so - swap fans out, retest?

Lightstrip boards can go bad, sometimes the far right connector isn't fully seated. Inspect & retest?

*note: all radiator fans plug into the top light strip Sys_Fan header > not the Cpu_Fan header

*note: before I hit 'post', my side panel is off & TMPIN0 is 96F:

3286.Capture3.PNG


Q1-Is the heat currently damaging the component, and what component is it ? In any way, what can be done to lower the heat ? I can afford to pay for another small part.

A1: Unknown. Wait for further help & follow cooling post to make it chilly in there

2-How can I fix the ePSA and the desktop error ?

A2: try known-good stock fan or ignore error. Desktop error may go away after a reboot. If not, uninstall CmndCntr & reinstall &/or uninstall all .netframeworks through control panel (uninstall) & reinstall

3-Do you find the CPU temperature is too high ? Currently my room temperature is 18 degrees C, but in summer it can easily get to 38 C in the room, so I add 20 degrees and get to 80-100 degrees C, which worries me ... 

A3: not too high during gameplay, 90-100c would be alarming. After a good bit of testing, Falcon Northwest swears by the fact a CPU can (& should) run its best at 85c all day long. A very hot cpu can be a good thing, so they tell us. Not letting it get above 85c is the #1 goal.

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Tesla1856
6 Thallium

RE: Alienware R4 Cooling problem

The stock 38mil Nidec passed with these numbers:

Thanks Cass-Ole for running those test on a like-machine and posting all that.

Good to know that a stock Aurora-R4 will pass the tests.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Tesla1856
6 Thallium

RE: Alienware R4 Cooling problem

When you replaced the Asetek cooler, did you connect the (4-pin) fan to the proper header on the "Top Lighting Board"?

According to my notes it should ne plugged into "Sys_Fan":

"Top Lighting Board" Connections:
CPU_Pump (Asetek Cooler) pump
Sys_Fan (Asetek Cooler) radiator or main system fan
CPU_Fan - No connection
Mem_Fan (small case fan in top for memory)
Arrow - "Rear of case" external white lighting with switch (to help view external connections)

... this is for Aurora-R1


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Cass-Ole
4 Germanium

RE: Alienware R4 Cooling problem

Bing/google, 'what is TMPIN0'; general consensus is it reports the cpu socket temp, what we would know as a sensor on the mthrbrd, not a sensor inside the cpu (which reads core temps). I use Intel XTU for all core temps; I delight in using an Intel program to monitor my Intel Ivy-E, & trust it implicitly.

Found word of advice: "I use compressed air for finding motherboard sensors, just blow it on the suspect area and see if the temp drops". To me, this could be as simple as borrowing a mattress air pump. Regardless, HW Monitor appears to be infamous for reporting TMPIN0 at 115c-120c, preposterous. I wouldn't lose sleep over this. If the socket's marginally higher than the package temp, so what. The cooling advice given prior should suffice.

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dupre_7
2 Bronze

RE: Alienware R4 Cooling problem

Thank you very much.
TMPIN0 might be the VRM cooler then. Still not sure. I'm sure it's somewhere on the motherboard, not in the CPU. 80 degrees C worried me because the max CPU temperature for optimal use is only 67 degrees C.

I don't know which fans I have. All I can say is they are all stock coolers. Some are from "Nidec". I already replaced the cpu liquid cooling system and as before, there is an ePSA error. Always fail. Perhaps it is a bug from the application ?

I will try removing and re connecting the power connector. Not sure if I should plug it into the top light strip Sys_Fan header and not the Cpu_Fan header, or not in Sys_Fan but instead following this :

"Top Lighting Board" Connections:
CPU_Pump (Asetek Cooler) pump
Sys_Fan (Asetek Cooler) radiator or main system fan
CPU_Fan - No connection
Mem_Fan (small case fan in top for memory)
Arrow - "Rear of case" external white lighting with switch (to help view external connections)

Maybe a fan connected in CPU_Fan instead of Sys_Fan triggers the ePSA error and creates heating problem.

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Cass-Ole
4 Germanium

RE: Alienware R4 Cooling problem

4137.1 - Copy.jpg

a two-part photo of an unboxing, showing us the factory as-shipped connexions on delivery

master i/o board relays Sys_Fan signal to/from mthrbrd as 'cpu fan' signal, over far right connexion.  How to Replace Aurora Cooling System > *note Remove/Replace video is wrong: use Sys_Fan.


100c is the shutdown value (fail-safe) > 80c plenty of thermal headroom > your package temp is 67c

Capturetim.JPG

Confirm for yourself that the new cooler came with pre-applied thermal grease / paste on the cooler coldplate, present there before you cinched the retention bolts down (if not, Gelid, ICD, Arctic 5, use a decent thermal paste).

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Tesla1856
6 Thallium

RE: Alienware R4 Cooling problem

1. Perhaps it is a bug from the application ?

 

2. Maybe a fan connected in CPU_Fan instead of Sys_Fan triggers the ePSA error and creates heating problem.

1. No, Cass-Ole proved that ePSA diags app works fine (with stock working Asetek cooler and MIO-Board hardware).

2. Yes, that's very likely ... because it would be connected incorrectly.

The Asetek-Cooler's radiator fan should be connected the "SYS_FAN" header on Top-Lighting-Board. I really can't type it any clearer than that. Also, see the pic above that Cass-Ole was nice enough to post. 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos