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Alienware X51 R2 Keyboard Commands

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I'm running the OEM Alienware keyboard on my X51 R2 which is upgraded to WIN 10 64bit.   I noticed recently that Num Lock is not enabled on boot up despite the fact that the BIOS is enabled to turn it on.

Furthermore, I noticed that the Function Buttons at the top of my keyboard seem to open the wrong apps. I don't know how to program/fix these buttons.

Any ideas on how to resolve the above?

Thanks,
Herb...

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RE: Alienware X51 R2 Keyboard Commands

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Hi, 

I haven’t heard about this being a known issue but apparently several people have experienced the same issue with Windows 10, it seems like Windows disables Num Lock at boot up. I found this thread from the Microsoft Community forum with several suppose fixes for this issue. Some users have confirmed the fixes were successful. 


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RE: Alienware X51 R2 Keyboard Commands

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Fantastic, Rodrigo!  Problem is now solved.   I had to do the Registry Edit as suggested in the Microsoft Community forum to fix it.

Regardless, this is NOT a keyboard problem but a Windows 10 problem!

Cheers!

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RE: Alienware X51 R2 Keyboard Commands

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Hello, 

Thank you for confirming this, I’m glad you were able to fix it. Let us know if you require further assistance.  


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Alienware-Rodrigo
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RE: Alienware X51 R2 Keyboard Commands

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Hi, 

Check in the Programs and Features list to confirm if you show an application called Alienware On Screen DisplayApplication or OSD. If you do show it, uninstall it and restart the system, then proceed to install the OSD application again. Click here for the OSD application download link. If it does not show on the Programs and Features list, install it and then test the function keys again. 


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Alienware-Rodrigo
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RE: Alienware X51 R2 Keyboard Commands

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The installation failed.  Are you sure this is compatible with the X51 R2 because it's not listed in "Compatible Systems?

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RE: Alienware X51 R2 Keyboard Commands

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Hi, 

You’re right, I must have confused your Alienware with one of our laptops. I’m sorry about that, please disregard my previous post. Try reinstalling the Alienware Command Center application. Click here for the Command Center download link. Make sure to uninstall it first from the Programs and Features list, then restart the system and install it again. Let us know how it goes. 


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RE: Alienware X51 R2 Keyboard Commands

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OK ... the Alienware Command Center app was uninstalled and reinstalled.   Looks like it was successful.

However, while the little command buttons at the top appear to be opening the right app, I was wondering:

1) Can I re-map the buttons to open/close different apps than the ones assigned
2) Why does the keyboard turn off NUM LOCK when booting (the BIOS is set to turn on).  On initial boot-up the NUM LOCK key is lit but then - just at the end - it turns off.

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RE: Alienware X51 R2 Keyboard Commands

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Hi, 

Thank you for confirming this. 

1) Unfortunately, there is no way of doing this. 

2) So when the system boots into Windows, you cannot use the NUM LOCK keys? What type of keyboard are you using?


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RE: Alienware X51 R2 Keyboard Commands

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1) That's too bad

2) I am using the stock Alienware X51 R2 wired keyboard that comes with the machine.  And, yes, even though the BIOS is set to turn NUM LOCK on, Windows 10 seems to turn it off on boot up (I can see the lighted icon on the keyboard turn off)  - very weird.

Herb...

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RE: Alienware X51 R2 Keyboard Commands

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Hi, 

I haven’t heard about this being a known issue but apparently several people have experienced the same issue with Windows 10, it seems like Windows disables Num Lock at boot up. I found this thread from the Microsoft Community forum with several suppose fixes for this issue. Some users have confirmed the fixes were successful. 


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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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8 Krypton

RE: Alienware X51 R2 Keyboard Commands

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Fantastic, Rodrigo!  Problem is now solved.   I had to do the Registry Edit as suggested in the Microsoft Community forum to fix it.

Regardless, this is NOT a keyboard problem but a Windows 10 problem!

Cheers!

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RE: Alienware X51 R2 Keyboard Commands

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Hello, 

Thank you for confirming this, I’m glad you were able to fix it. Let us know if you require further assistance.  


Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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