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June 5th, 2015 12:00

Alienware X51 R2 crash due to GPU

So I bought this PC back to August, 2014. It works fine till the last month. One day, I was playing like normal then suddenly the screen turn black and show the message "No HDMI Cable". I shut it down and turned it back again using the other HDMI port of intel graphic, it worked fine so I concluded that the Graphic card cause this problem. The day after, I turned my Pc on using GPU HDMI port and it worked for a few days, then it started freezing and I had to reset the Pc. Till now I've tried many drivers for the GPU but It cannot fix the problem, it keeps freezing even when I browsing internet then I have to restart again with the intel graphic. The fan works fine, the temparature is not too hot (60~75 when gaming) cuz I use the Msiafterburner to raise the fan speed, I haven't OC.  This really annoys me and I'm starting scare to play game or even browsing with this GPU. Any help pls ? 

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2.7K Posts

June 5th, 2015 15:00

It seems like a video card issue, if you are still under warranty send me a PM with the service tag so I can help you out otherwise I will recommend you to take the system to a repair shop so they can help you out.

June 6th, 2015 10:00

I've sent you the Service tag. But my PC now is at Vietnam so is this hard for you to help ? Should I try dissemble it and clean the GPU a bit ?

Moderator

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2.7K Posts

June 10th, 2015 14:00

Yes you can clean the video card, but if you are going to stay a long time in Vietnam I would recommend you to contact Dell technical support site so they can provide you a solution.   

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