Highlighted
AndreHan
6 Indium

Alienware X51 Shutdown

Good day all,
I have just bought an Alienware X51 R2 , but i am experiences a very annoing issue, i'll try to explain.

Since i bought it, so , without installing anything, the system crashes while i' m watching something in streaming or while i am playing for example on Fifa 15.

With "Crash" i mean that it seems that the power has been removed, cause i see no warning message, no error message, nothing, it just shut itself down.

I don't think that it is a power issue because if i turn it on again immediatly , it works properly.

The issue seems something with the VGA ( It is an Ati R9 270 - 2GB)

This is a list of what i have tried to do:
- System restore to factory version.
- Updated VGA drivers.
- Make all the tests with  "alienware Autopsy", no problems, everything passed.
- Updated soundcard driver.- Performed a complete virus scan with Avast.
- Updated Windows with all the necessary windows update.

I have "touched" the computer after every shutdown and it doesn't burn , in fact fans are working properly . The computer has a lot of space above it so i don't think that the temperature can be the trouble.


As i said, the computer is an Alienware X51, Disk:1TB 6 gb/s, ram: 16GB DDR5, Windows 8.1
Let me know if this is a known issue or at least give me some suggestion about how to proceed

Sorry for my bad english πŸ™‚


Thank you all
Andrea

0 Kudos
18 Replies

RE: Alienware X51 Shutdown

Do you have the computer connected directly to the wall, or are you using a Power bar?
So far, it looks like an issue with either power or the video card.

I's just like to see if the computer can find something

Can you please try and run a Pre-Boot System Assesment?
How to run it: http://dell.to/1pdqJDe

Also, if you could be so kind to send me your computer's Service Tag via PM. I can study your case more in depth.


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
#Iwork4Dell
Opening your case does not void your warranty! Check outAlienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit:YouTube Logo Facebook Logo Twitter Logo

0 Kudos
AndreHan
6 Indium

RE: Alienware X51 Shutdown

Hi Josè,

- I'm using a power bar, do you want me to try to connect the pc direct to the wall?

- I've performed the Pre Boot System Assesment, everything is fine and no error message were displayed

- I don't know why, but i was not able to send you a PM, so i sent you my service tag to your email.

Thanks in advance

Andrea

0 Kudos

RE: Alienware X51 Shutdown

I got the e-mail, thanks!

Let's start with that.

Connect the computer directly to the wall and please. Take a screenshot of the Device Manager with the Display Adapter expanded.
Maybe I'll be able to spot something out.

If you can include the screenshot in this thread that would be great.


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
#Iwork4Dell
Opening your case does not void your warranty! Check outAlienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit:YouTube Logo Facebook Logo Twitter Logo

0 Kudos
AndreHan
6 Indium

RE: Alienware X51 Shutdown

Device Manager.jpg

Here is the requested screenshot,  it is in Italian, if you need some translation please let me know

Today i will try to connect pc directly to the wall and i will test it

Thank you

0 Kudos
8 Krypton

RE: Alienware X51 Shutdown

Typically a shutdown occurs when your PC is drawing more power than the PSU can supply.  I assume your running an i7 but what power supply do you have 330 or 240v? I'd try upgrading the graphics driver but other than that sounds like you have a hardware issue and you'll need it replaced by Dell.

0 Kudos
AndreHan
6 Indium

RE: Alienware X51 Shutdown

Yes, i have an I7 processor, by the way i am italian, so my power voltage  is 220v like al the rest of the nation πŸ™‚

How could i solve the problem if the 220v  is the issue?

0 Kudos
AndreHan
6 Indium

RE: Alienware X51 Shutdown

the issue remains also if i attack the pc directly to the wall, any ideas?

0 Kudos
8 Krypton

RE: Alienware X51 Shutdown

Try installing Msi Afterburner ( ) that will allow you to reduce the power of the card.  It does sound like either your graphics card is drawing too much power for your PSU else your PSU could not be delivering the full 220w.  Do you not have a warranty?

AndreHan
6 Indium

RE: Alienware X51 Shutdown

Yes , i bought the computer 2 weeks ago...

I will try with Afterburner.

What if i remove the left side panel from the case? Could be an attempt or it is unuseful?

I 've red on another website that can be an issue of uncorrect air circulation.

0 Kudos