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Alienware X51 frequent blue screen and beeping sound. Help!
My Alienware X51 is having frequent blue screens especially when I am watching movies and videos (sometimes it happens when gaming or even web browsing). All the drivers are up to date. This happens almost on a daily basis. It is very frustrating. Ive been having this machine for over a year. It started to have this kind of issue last couple of months ago. I did not install anything unusual software or hardware wise. I even re-installed the operating system once, updated all drivers, the problem still exists. So now it makes me thinking that this might be a hardware problem?
After the bluescreen, I have to forcefully turn the computer off. But when I restart it right after, you can see the power is on, and hear the fan running, but the screen is blank. At the same time, it makes a beeping sound constantly in a time interval of 1 sec. Sometimes if I wait about like 20 min and turn it back on the windows will start up like usual. If I turn the pc back on right after the blue screen, windows won't start up, the beeping sound keeps going. I really don't know what was going on there. The blue screen occurs everyday. After the blue screen, the beeping sound. Sigh...Does this ever happen to you guys?
Here is the link of the blue screen image: i59.tinypic.com/12373nk.jpg
Error: 0x0000003b (0xC0000005, 0xFFFFF80001EDF3D3, 0xFFFFF8801B018EE0, 0x0000000000000000)
Spec is here:
OS: Windows 7 Service Pack 1, 6.1, build: 7601 64Bit Home Premium
CPU: Intel Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz Intel586,
RAM: 8GB
Card: GTX 645 with 1GB GDDR5
Drive: TB SATA 3Gb/s (7,200RPM) 32MB Cache
johnnymccormack
9 Posts
0
November 27th, 2014 23:00
Hi
Please attempt the following two procedure and report back with results:
1. run cmd.exe as a admin
then
sfc.exe /scannow
2. run whocrashed to diagnose the logs and see what is causing the blue screen of death
mimi521
2 Posts
0
November 28th, 2014 14:00
I attached cmd scan result. Everything seems fine. No serious error was displayed
i58.tinypic.com/43xht.png
I also run the WhoCrashed software for blue screen analysis, here is the result:
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Thu 11/27/2014 2:41:48 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFF80001EDF3D3)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80001EDF3D3, 0xFFFFF8801B018EE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: SYSTEM_SERVICE_EXCEPTION
mf9
27 Posts
0
November 29th, 2014 13:00
Those beeps when you turn the computer on are not to be ingnored. Count the number and match it on the following chart www.dell.com/.../EN