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Alienware m14x Freezing Issue

I have recently purchased an m14x from dell. At first I had no real issues, but it seems that whenever I'm doing something that requires the internet, it will randomly freeze up, forcing me to hard boot. I've used multiple system diagnosis programs; all clean. I've restored my system to factory settings; same issue. I've re downloaded the proper drives multiple times, but nothing seems to be working.

Is there something I'm missing, or should I just send it back?

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4 Replies
Moderator
Moderator

Re: Alienware m14x Freezing Issue

We need to see the results of the Dell Alienware diagnostics.

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Re: Alienware m14x Freezing Issue

Well I'm currently running in safe mode like a dell tech support personnel advised me to(so i can't run diagnostics), and I just got this error code in place of of the freezing. What does it mean?

Locale ID: 1033

Additional information about the problem:

 BCCode: deaddead

 BCP1: 000000000F00004B

 BCP2: 000000000125025B

 BCP3: 0000000012A622CE

 BCP4: 0000000036A8005E

 OS Version: 6_1_7601

 Service Pack: 1_0

 Product: 768_1

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Moderator
Moderator

Re: Alienware m14x Freezing Issue

Dell diagnostics is pre-OS.

* Insert any Dell CD in the drive
* Close any windows that appear
* Restart the system
* At the Dell logo screen press F12
* At the One Time Boot menu, press the Down arrow key to highlight Diagnostics
* Press Enter to begin the Diagnostics
* The error codes can be found here

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Re: Alienware m14x Freezing Issue

I found the problem after talking to tech support. Apparently I my computer came with a dead wifi chip. Is there any reason that it didn't show up in my AlienAutopsy report?

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