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Alienware m15r2 touchscreen and usb port nonoperational
So I just got a driver update for bios. after I did the update now my touchscreen and usb ports are unresponsive. I have gone through and tried to update all my other drivers but after downloading it does not install or at least show that the new versions are downloaded. anyone else experience this issue or run into a fix?
Alienware - Rodrigo
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March 16th, 2016 11:00
Hi,
Are you showing any errors in Device Manager? None of the USB ports are working?
Kamikazesniperx
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March 16th, 2016 14:00
Correct. I had no errors and i ran full diagnostic checks and nothing came up as well. My computer ended up crashing completely and i lost all my files and games later on last night. I was able to get it to do a factory restore through alienrespawn after a few hours of fighting with the laptop. Supposedly it is due to some update since the laptop is only 4 months old. I did a full system check and everything is now operational and all hardware is running as it should
Alienware - Rodrigo
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March 17th, 2016 11:00
Hi,
I’m glad you were able to fix it. Thank you for confirming this.