Leizar
1 Nickel

Alienware m17x R3 isn't charging when it is on.

I did wait for the LED indicator (of the adapter) to light up before I plug it in to the laptop but its not charging.

And the LED indicator will start to blink once plugged in.

Plugging it in while the laptop is off will charge the battery though.

Any workaround on this issue?

Thanks!

0 Kudos
4 Replies
Moderator
Moderator

Re: Alienware m17x R3 isn't charging when it is on.

Moved to Alienware Forum

0 Kudos
speedstep
6 Thallium

Re: Alienware m17x R3 isn't charging when it is on.

Sounds like the Wattage for the charger is too small.  Aka 150W charger that should be 200W or more.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Jonathan_K
1 Nickel

Re: Alienware m17x R3 isn't charging when it is on.

Plug in the laptop then turn it on. Once windows is done loading the desktop unplug the laptop and turn it off. Remove the bettery for 30 seconds then reconnect. Turn on the laptop wait for window to finish loading the desktop then plug in the laptop. Put the cursor over the Battery symbol to see it it says charging or not charging. Should fix it if not repeat but this time plug the laptop in after reconnecting the bettery then turn it on.

M17X R3 3D

i7-2760QM

8GB DualCh DDR3 1600MHz 4DIM

2GB GDDR5 NVIDIA GeForce GTX 580M

0 Kudos
Highlighted
Leizar
1 Nickel

Re: Alienware m17x R3 isn't charging when it is on.

It actually worked! Now I don't have to turn my system off before I can start charging the battery!

Thanks Jonathan!

0 Kudos