Highlighted
Echocb
1 Nickel

Alienware m17x R3 video issues.

I have had my r3 for about a year now. In that year it has worked great up until recently. It has started blue screening and black screening. I believe it is a video issue. I have called tech support many times and had my graphics card replaced once. My nvidia drivers are updated but I'm not sure about my bios. The pic is from my reliability monitor and it shows multiple errors at the same time. Each error is has a slightly different BCP1 and 2.

 problems.PNG

Sys specs:

Alienware m17x R3

Nvidia 580m

16gigs of ram

terrabyte harddrive

intel i7 2860QM 2.50 GHz

0 Kudos
5 Replies
Dell-Rajesh R
5 Tungsten

RE: Alienware m17x R3 video issues.

Hi Echocb,

When does the blue screen occur?

Check if the issue persists in Safemode with networking. Restart the computer and tap F8 at Dell logo. Select Safemode with networking.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
Echocb
1 Nickel

RE: Alienware m17x R3 video issues.

It has only blue screened a few times since the graphics card was replaced. The most recent happened when I shut the computer to put it into sleep mode. The black screens I kept getting before I had the card replaced were random and seemed to have no trigger/cause. I have not tested in safemode with networking as it does not do it very often so I have no way of knowing for sure. 

0 Kudos
Vanzelot
2 Iron

RE: Alienware m17x R3 video issues.

Go to driver and download page --> http://www.dell.com/support/drivers/us/en

Input your service tag number.

Download the original video driver (nvidia). Not the latest driver.

After that, restart your R3, then observe if still have the problem.

0 Kudos
Echocb
1 Nickel

RE: Alienware m17x R3 video issues.

I will try that but as I said before it does not seem to have a trigger. It also does not do it very often so I will not know for sure if it worked

0 Kudos

RE: Alienware m17x R3 video issues.

I will try that but as I said before it does not seem to have a trigger. It also does not do it very often so I will not know for sure if it worked

 

Hi Echocb,

As suggested by “Vanzelot” please proceed with uninstalling and then re-installing the drivers. If the issue still persists, Alienware M17x R3 is shipped with edition of Dell Enhanced Pre-boot System Assessment. Try running the tests and reply with results.

Dell-Zohaib R
0 Kudos