abbujan
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Alienware m17x r3 - battery problems

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Hey everyone,

So I bought a used alienware a couple of months ago, was and is working fine, except for one problem. A couple of weeks back I came home and turned it on, but after the first Klipsch loader a message comes in the BIOS format before the windows loader:

WARNING: The battery cannot be identified.
THe will be unable to charge this battery.

Strike the F1 key to continue, F2 to run the setup utility

I dont know how it happened or how it came up, I remember a full accidental drain of the battery before the problem, but I also fully charged it afterwards, this i just mentioned coz of the static charge issues in alienwares, I have tried many and all solutions available on the internet but none proved fruitful, I dont know what to do next, any suggestion would be greatly appreciated.

Regards,

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Moderator
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RE: Alienware m17x r3 - battery problems

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I would say that the battery might be getting to its end of live; you can try to flash the BIOS to the latest version but if the issue persists you might need to replace it.

If you are not able to change the battery any time soon you can disable the warnings in the advance tap in the BIOS.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
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abbujan
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RE: Alienware m17x r3 - battery problems

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Thank you for your response, any ideas on how to flash my BIOS to the latest version ? like a tutorial or something.

Thanks again.

Regards,

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Moderator
Moderator

RE: Alienware m17x r3 - battery problems

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Sure check out this guide.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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abbujan
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RE: Alienware m17x r3 - battery problems

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Sorry for the late reply, almost 2 years now Smiley Very Happy and yes the BIOS was not gonna help me here as the battery had died, i replaced my battery and everything's fine now, thanks for your assistance guys.

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