Highlighted
yeshs1300019
1 Nickel

Alienware m17x system hangs and restart

Jump to solution

Hello everyone, I have a question regarding this alienware, I don't know what's troubling but whenever I run my laptop in battery mode it works properly for few minutes and then it hangs and restarts, and when when I use it in plugged in mode, it works totally fine, can someone please help me out in this?

0 Kudos
1 Solution

Accepted Solutions
anielkumar
1 Copper

RE: Alienware m17x system hangs and restart

Jump to solution

Hi, I GOT the solution for My New Alienware 17 R1 (Mid 2013).

Litterly I have spend around 4 hours to fix this issues.

My System Configuration is  2.4GHz Core i7-4700HQ processor, 16GB of RAM, Nvidia GTX 880M 8GBVRAM, and a 256GB solid-state drive plus 1TB hard drive.

full HD (1,920x1,080) 120hz 3D display and Blu-ray drive.

In My Alienware NO IGPU supporting by Intel due to having 3D display. As I told I have same problem ie In battery mode it works for few minutes and then it hangs and restarts, and when I use it in plugged in mode, it works fine.

My system Already Have A14 BIOS updated.

As I mention My system updated with New OS ie  win10Pro_64bit. For this In my System, I am using Nvidia Latest Driver Win10_64bit_version-361 . So My Nvidia Driver causing the problem in battery MODE. For this I just use the tool - WhoCrashed Home Edition 5.51 - for finding the crash and reboot issues while system run in Battery MODE. So After finding the problem I use DDU (Display Driver Uninstaller version 15.7.2.0 for win 10 ) for Uninstalling the Nvidia driver Completely. After that I have Install the Nvidia Display Driver v359.06 for WIN10_64bit.

Now My system is running fine in battery MODE without any problem.

Thanks-

7 Replies
beamermt79
4 Germanium

RE: Alienware m17x system hangs and restart

Jump to solution

My first guess would be a bad battery.  It could be that the battery is not giving enough power to the system so the system crashes and then reboots.  Have you used the battery a lot and how old is the system?  Batteries only come with a 1 year warranty.

0 Kudos
anielkumar
1 Copper

RE: Alienware m17x system hangs and restart

Jump to solution

I have same problem ie In battery mode it works for few minutes and then it hangs and restarts, and when when I use it in plugged in mode, it works fine. My system is Alienware 17 (mid 2013) GTX880m 8GB. Currently I have upgraded my OS to Win10Pro.

I am still looking for solutions for this problem . May be battery Problem But in BIOS battery status shows - Battery functioning Normally.

0 Kudos
yeshs1300019
1 Nickel

RE: Alienware m17x system hangs and restart

Jump to solution

If ur system is using the same old bios i.e. A13 then please update it from A13 to A14.. it helps to solve my issue

0 Kudos
yeshs1300019
1 Nickel

RE: Alienware m17x system hangs and restart

Jump to solution

Naaah..its the bios problem.. my state was using old bios, I upgraded it to A14 and now its working fine.

0 Kudos
beamermt79
4 Germanium

RE: Alienware m17x system hangs and restart

Jump to solution

Awesome! Cheaper then a new battery lol.

0 Kudos
anielkumar
1 Copper

RE: Alienware m17x system hangs and restart

Jump to solution

Hi, I GOT the solution for My New Alienware 17 R1 (Mid 2013).

Litterly I have spend around 4 hours to fix this issues.

My System Configuration is  2.4GHz Core i7-4700HQ processor, 16GB of RAM, Nvidia GTX 880M 8GBVRAM, and a 256GB solid-state drive plus 1TB hard drive.

full HD (1,920x1,080) 120hz 3D display and Blu-ray drive.

In My Alienware NO IGPU supporting by Intel due to having 3D display. As I told I have same problem ie In battery mode it works for few minutes and then it hangs and restarts, and when I use it in plugged in mode, it works fine.

My system Already Have A14 BIOS updated.

As I mention My system updated with New OS ie  win10Pro_64bit. For this In my System, I am using Nvidia Latest Driver Win10_64bit_version-361 . So My Nvidia Driver causing the problem in battery MODE. For this I just use the tool - WhoCrashed Home Edition 5.51 - for finding the crash and reboot issues while system run in Battery MODE. So After finding the problem I use DDU (Display Driver Uninstaller version 15.7.2.0 for win 10 ) for Uninstalling the Nvidia driver Completely. After that I have Install the Nvidia Display Driver v359.06 for WIN10_64bit.

Now My system is running fine in battery MODE without any problem.

Thanks-

yeshs1300019
1 Nickel

RE: Alienware m17x system hangs and restart

Jump to solution

hey aniel m still struggling with the same issue... i didnt updated my system to 10 coz my lan is not working on it.. is update has come for that? and yes.. can u pls send me each and every step dat how u did it (restart issue).. please help!!

0 Kudos