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Alienware m17x system hangs and restart
Hello everyone, I have a question regarding this alienware, I don't know what's troubling but whenever I run my laptop in battery mode it works properly for few minutes and then it hangs and restarts, and when when I use it in plugged in mode, it works totally fine, can someone please help me out in this?
anielkumar
3 Posts
3
December 26th, 2015 12:00
Hi, I GOT the solution for My New Alienware 17 R1 (Mid 2013).
Litterly I have spend around 4 hours to fix this issues.
My System Configuration is 2.4GHz Core i7-4700HQ processor, 16GB of RAM, Nvidia GTX 880M 8GBVRAM, and a 256GB solid-state drive plus 1TB hard drive.
full HD (1,920x1,080) 120hz 3D display and Blu-ray drive.
In My Alienware NO IGPU supporting by Intel due to having 3D display. As I told I have same problem ie In battery mode it works for few minutes and then it hangs and restarts, and when I use it in plugged in mode, it works fine.
My system Already Have A14 BIOS updated.
As I mention My system updated with New OS ie win10Pro_64bit. For this In my System, I am using Nvidia Latest Driver Win10_64bit_version-361 . So My Nvidia Driver causing the problem in battery MODE. For this I just use the tool - WhoCrashed Home Edition 5.51 - for finding the crash and reboot issues while system run in Battery MODE. So After finding the problem I use DDU (Display Driver Uninstaller version 15.7.2.0 for win 10 ) for Uninstalling the Nvidia driver Completely. After that I have Install the Nvidia Display Driver v359.06 for WIN10_64bit.
Now My system is running fine in battery MODE without any problem.
Thanks-
beamermt79
2.3K Posts
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December 24th, 2015 16:00
My first guess would be a bad battery. It could be that the battery is not giving enough power to the system so the system crashes and then reboots. Have you used the battery a lot and how old is the system? Batteries only come with a 1 year warranty.
anielkumar
3 Posts
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December 25th, 2015 22:00
I have same problem ie In battery mode it works for few minutes and then it hangs and restarts, and when when I use it in plugged in mode, it works fine. My system is Alienware 17 (mid 2013) GTX880m 8GB. Currently I have upgraded my OS to Win10Pro.
I am still looking for solutions for this problem . May be battery Problem But in BIOS battery status shows - Battery functioning Normally.
yeshs1300019
5 Posts
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December 25th, 2015 23:00
If ur system is using the same old bios i.e. A13 then please update it from A13 to A14.. it helps to solve my issue
yeshs1300019
5 Posts
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December 25th, 2015 23:00
Naaah..its the bios problem.. my state was using old bios, I upgraded it to A14 and now its working fine.
beamermt79
2.3K Posts
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December 26th, 2015 12:00
Awesome! Cheaper then a new battery lol.
yeshs1300019
5 Posts
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February 2nd, 2016 22:00
hey aniel m still struggling with the same issue... i didnt updated my system to 10 coz my lan is not working on it.. is update has come for that? and yes.. can u pls send me each and every step dat how u did it (restart issue).. please help!!