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annga.paolillo
1 Nickel

Alienware m18x overheating !

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I'm french so i do two text of my problem.

English : My alienware m18x R2 overheating and it decrease my performence ! In a game like "GTA IV" , i can pass from 60 fps to 5 fps in a minute and then i have to wait few seconds for it be cooler.I do some dirctX test and i have information that said my video card overheating at ~95° . Can you help me plz.

Français : Mon ordinateur alienware m18x R2 surchauffe et cela baisse considérablement mes performences ! Dons un jeu tel que "GTA IV" , je passe de 60 images par secondes à 5 images par seconde en un minute et à ce moment là , je dois attendre quelques dizaines de secondes le temps que mon ordinateur refroidisse. J'ai fait des test DirectX 11 oû j'ai constaté que mon ordinateur tournait à de très bonnes performence jusqu'à ce que ma carte vidéo soit à environ ~95° dons quels cas je passe à 5 fps jusqu'à ce qu'elle repasse en dessous d'un certain nombre de degrés. J'éspere que vous pourrez m'aidez . 

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89fordprobee
4 Ruthenium

RE: Alienware m18x overheating !

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best way is to remove bottom plate... no it wont void warranty either .. shutdown machine. Unplug power. flip over and remove battery, this will show 4 small screws if I remember correctly to be removed. after screws removed slide the panel to the rear of the machine and lift up and out , this will give a clear view of fans and make it easier to clean out the bottom panel compressed can of air works. personally I use a cheap 1 gallon compressor(low pressure) and hold fans from spinning.. reassemble .. if overheating persists after cleaning out then issue might be elsewere as noted by Milena

Alienware X51 R3 

M18X R2  Smiley Happy  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

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4 Replies
89fordprobee
4 Ruthenium

RE: Alienware m18x overheating !

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first I will ask.. when was last time vents/fans were cleaned out? I do this every 2-3 weeks on my m18x R2 .. second can you post specs of system.. cpu/video card(s) ... ect...

Alienware X51 R3 

M18X R2  Smiley Happy  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

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annga.paolillo
1 Nickel

RE: Alienware m18x overheating !

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I have the pc for three month and i never cleaned them out and for my system , it's here :

Numéro de service 3DWPLX1
Code de service express 7371349813
Modèle de l'ordinateur M18xR2
Fabricant du BIOS Alienware
Version du BIOS ALWARE - 1
Date du BIOS 31.01.2013
Version de Windows Microsoft Windows 7 Édition Familiale Premium
Fabricant Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
Vitesse d'horloge 2.4Ghz
Taille de la mémoire cache L2 256
Mémoire disponible 30.39 %
Taille du fichier de pagination 6'094.3MB
Fichier de pagination disponible 76.76 %
Mémoire virtuelle 12'186.8MB
Mémoire virtuelle disponible 31.90 %
JDIMMA1 2'048.0MB
JDIMMB1 4'096.0MB
Adaptateur Description
Adaptateur Description
Disque Type Taille du pilote Espace disponible total Espace utilisé
C: 3 45'700'705.5GB 11.6GB 445.4GB
D: 5

Type Description
Lecteurs de DVD/CD-ROM
PLDS DVD+-RW DL-8A4SH SCSI CdRom Device
Disques durs
ATA HGST HTS725050A7 SCSI Disk Device
Carte graphique
NVIDIA GeForce GTX 675M
NVIDIA GeForce GTX 675M
Contrôleurs ATA/ATAPI IDE
Claviers,Souris et autres pointeurs
Périphérique clavier PIH
Synaptics PS/2 Port TouchPad
Périphérique d’entrée USB
Écrans
Moniteur Plug-and-Play générique
Écran par défaut
Périphériques audio
ManyCam Virtual Microphone
Razer Surround Audio Controller
NVIDIA High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
NVIDIA High Definition Audio
NVIDIA High Definition Audio
NVIDIA High Definition Audio
NVIDIA High Definition Audio
Sound Blaster Recon3Di
NVIDIA High Definition Audio
NVIDIA High Definition Audio
NVIDIA High Definition Audio
Contrôleurs USB
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Contrôleur d'hôte extensible Intel(R) USB 3.0

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Moderator
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RE: Alienware m18x overheating !

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Hello annga.paolillo!

As 89fordprobee said it will be great if you could clean the fans and if the issue persists I will recommend you to contact the Dell technical support site in your country so they can replace the fans.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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89fordprobee
4 Ruthenium

RE: Alienware m18x overheating !

Jump to solution
best way is to remove bottom plate... no it wont void warranty either .. shutdown machine. Unplug power. flip over and remove battery, this will show 4 small screws if I remember correctly to be removed. after screws removed slide the panel to the rear of the machine and lift up and out , this will give a clear view of fans and make it easier to clean out the bottom panel compressed can of air works. personally I use a cheap 1 gallon compressor(low pressure) and hold fans from spinning.. reassemble .. if overheating persists after cleaning out then issue might be elsewere as noted by Milena

Alienware X51 R3 

M18X R2  Smiley Happy  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

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