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sole3
1 Nickel

Area 51 Alx case, Lighting & Thermals not working

6888.Alienware CC error.png

This is the error message i get. I have brought this alienware desktop from a registered Dell refirbisher, it was working until windows updated atleast i think it was the update that did it and now none of the case featurs were working including command center.

I have also recently, reistalled windows 7 onto my hard drives and reisnatlled command center from dell drivers website.

Simply put these are the problems:

1. Front door panel will not move on its own, although the alien head is lite up.

2. Fins on the top of the case will not lower even when computer is turned off.

3. Lights on the side of the case will not light up or the lights underneath the fins.

4. Command Center will not work, produces error message, can still change the lights on my alienware mouse & keyboard tho.

5. Can not controll thermals from CC.

I have upgarded my componants too, here is my set up:

OverClocked Intel® Core™i7 Six Core Processor i7-970 (3.2GHz @ max 4.0GHz)//ASUS® RAMPAGE III EXTREME: 3-Way SLI & CrossFireX, SATA 6.0GB/s, USB 3.0Z//12GB KINGSTON HYPER-X TRI-DDR3 1600MHz, X.M.P (3 x 4GB KIT)//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//24x DUAL LAYER DVD WRITER ±R/±RW/RAM//12x BLU-RAY RE-WRITER DRIVE, 16x DVD ±R/±RW//TITAN FENRIR EVO EXTREME HEATPIPE CPU COOLER//ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO//NZXT INTERNAL USB HEADER (4 Additional Powered Internal USB Ports)//Genuine Windows 7 Ultimate 64 Bit

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6 Replies
Tesla1856
6 Gallium

Re: Area 51 Alx case, Lighting & Thermals not working

Looks like your MIO-Board is either disconnected, not running properly, or locked-up (in-a-loop) .

What happens when you test the MIO-Board with Dell Diagnostics?

See this thread for more troubleshooting procedures:

http://en.community.dell.com/owners-club/alienware/f/3746/t/19365256.aspx?PageIndex=1

 


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sole3
1 Nickel

Re: Area 51 Alx case, Lighting & Thermals not working

I have run Dell Diagnostics, however i can not see anything callee "MIO-Board".

What would this mean?

 

OverClocked Intel® Core™i7 Six Core Processor i7-970 (3.2GHz @ max 4.0GHz)//ASUS® RAMPAGE III EXTREME: 3-Way SLI & CrossFireX, SATA 6.0GB/s, USB 3.0Z//12GB KINGSTON HYPER-X TRI-DDR3 1600MHz, X.M.P (3 x 4GB KIT)//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//24x DUAL LAYER DVD WRITER ±R/±RW/RAM//12x BLU-RAY RE-WRITER DRIVE, 16x DVD ±R/±RW//TITAN FENRIR EVO EXTREME HEATPIPE CPU COOLER//ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO//NZXT INTERNAL USB HEADER (4 Additional Powered Internal USB Ports)//Genuine Windows 7 Ultimate 64 Bit

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Tesla1856
6 Gallium

Re: Area 51 Alx case, Lighting & Thermals not working

I have run Dell Diagnostics, however i can not see anything callee "MIO-Board".

 

What would this mean?

 

 

If the MIO-Board is either disconnected, not running properly, or locked-up (in-a-loop) ... it will not be detected in Dell Diags ... and will not be available for testing.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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sole3
1 Nickel

Re: Area 51 Alx case, Lighting & Thermals not working

Right ok, so where do I go from here?

What will the MIO-Board be called in Dell Diag?

How to i go about resetting it or getting a new one?

 

Thanks,

Nathan

OverClocked Intel® Core™i7 Six Core Processor i7-970 (3.2GHz @ max 4.0GHz)//ASUS® RAMPAGE III EXTREME: 3-Way SLI & CrossFireX, SATA 6.0GB/s, USB 3.0Z//12GB KINGSTON HYPER-X TRI-DDR3 1600MHz, X.M.P (3 x 4GB KIT)//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//1GB NVIDIA GEFORCE GTX 560 Ti - 2 DVI,HDMI,VGA - DX® 11, 3D Vision Ready//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)//24x DUAL LAYER DVD WRITER ±R/±RW/RAM//12x BLU-RAY RE-WRITER DRIVE, 16x DVD ±R/±RW//TITAN FENRIR EVO EXTREME HEATPIPE CPU COOLER//ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO//NZXT INTERNAL USB HEADER (4 Additional Powered Internal USB Ports)//Genuine Windows 7 Ultimate 64 Bit

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Tesla1856
6 Gallium

Re: Area 51 Alx case, Lighting & Thermals not working

Right ok, so where do I go from here?

 

What will the MIO-Board be called in Dell Diag?

 

Did you read the other thread carefully?

There is a "hold down power button fix" and also a reset jumper to try.

In Dell Diag, it's called something like MIO-Board. Can't miss it. You can test the lights and everything.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Pat1
2 Iron

Re: Area 51 Alx case, Lighting & Thermals not working

sole3, I have an area 51 and when I ran the Dell/Alienware diags I did not see anything specifically for testing the MIO-Board. Have you tried uninstalling command center then reinstalling command center with a boot cycle inbetween? You may even go so far as to install the older version 2.5.52.0 to get the firmware to reset. Make sure that device manager is clear of any yellow bangs before attempting any fix if possible.

Alienware Area 51, BIOS A11, Win 7 Ultimate x64 upgraded to Windows 8 Pro, I7 980x @ 4.0 GHz, 6 GB DDR3 1333 MHz RAM, 2 GTX 480's SLI, 1.2K PSU

XPS Gen4, Win 7 HP x86, P4 @ 3.4, 4 GB DDR2 RAM, Radeon X850XT

Dimension 8100, Win xp SP3, Powerleap 2.8 GHz, 768 MB PC800 RDRAM, Radeon X800

XPS T500, Win xp Home SP3, Celron 1.4 GHz, 640 MB RAM, Radeon 8500

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