Well Tesla, it's not the original problem that's getting us now since I spent hours upon hours raging, downloading my specific drivers for my tag, uninstalling, reinstalling and everything without any help, not via phone, mail nor here, and that's what this issue has escalated towards, the lack of help without all the extras like warrenty extentions, next day fix and all of that <profanity>.
That's become the issue, Dell/Alienware is undoubtibly the most known commersial brand for computers all over the world, and I'm starting to wonder how and why since we're beeing treated this way once all of those extras is gone.
Sure, I didn't buy this laptop from Dell/Alienware directly, I used another retailer just because they had MUCH better initial upgrading freedom, for example, I wanted the OCZ Agility 3 as my main harddrive with 525mb/s read / 500mb/s write capabillities, a performance to storage superior harddrive as my second, a hybrid between Mechanical and SSD as my secondary, and I wanted the Corsair Vengence for my ram and I also wanted Windows 7 which WASN'T even an option when I got this since windows 8 was THE worst windows EVER produced, and yes, I'd rather have vista than windows 8.
So those are the reasons I didn't buy it directly from Dell/Alienware.
But yeah, it doesn't change the fact that it's poor that you can't even get help from the forums when all else fails, but as I said before, my Dells and Alienwares I've had before ha performed beautiful except for a total of 5 problems over the course of 15 years give or take, but yeah, it doesn't change the fact that I can't get the help I need anywhere so I had to do everything myself.
For what money would I buy a new USB headset? Oh you mean the -$10 or so I have each month? And why would I even want to? When I have a Sennheiser PC 350 or 360? Don't remember which one it is, and the reaon which I believe that you'll ask why I could've afforded all of this then and not now is because I got an insurance claim if you must know.
I prefer a PC Gaming USB Headset like Plantronics/Logitech and reserve the analog ones for the Home Stereo ... but if you want to use it for both you can (but no mic unless you attach to lapel)
I did answer it, I downloaded all of the drivers specific for my (service)tag, the original problem is solved, and that's not the issue anymore, the issue now is still the fact that none from Dell/Alienware helped me when I needed it.
This has been an interesting forum and post. I've been struggling with the same issue described here and wasted a day not getting it resolved.
Dell / Alienware need to realize they're alienating their customer base.
My team use skype to collaborate on projects. We do high end VMware server deployment prototyping hence why we have used Alienware laptops for 3 years.
As the program manager I've been looking to refresh our developers laptops. We were going to buy 4 new Alienware full spec, but this latest issue has put that decision on hold.
Would be useful to know if anyone else has identified an alternative product to the Alienware Laptop.
Thanks in advance
The reality is that alienware does not give a <profanity> about their customers. I have many old HP, Lenovo, Ausus products... Please tell me why all have worked flawlessly with windows 10. Some have actually seen a performance boost. Drivers were updated by each manufacturer and/or windows 10 was a champ in installing the proper drivers.
This is just 1 issue, I have also been fighting tooth an nail to get a system I purchased replaced. I got the latest spec'ed out Alienware 17 (which was a pile of garbage.) Has served as a paperweight for the past 7 months. Literally. It begain having issues at day 2. I kept it because I was assured it would be resolved and fixed. Guess what... They refused to do anything about it but Frankenstein the system. They have a 30 day replacement policy and they refused to honor it.
Long story short... I had to file a case. That was the only thing that got their attention. However, get this... I am going onto month 3 in which their "higher level management" has promised the system dispatch to be "Next week." It is Dec 25th and still waiting. Issue that started in May..
So the comments here about them no giving a <profanity>... You are absolutely correct. Worst experience of my life.. even when I gave them the benefit of the doubt and chance to turn it around. They again failed.
Now, I have a Alienware M17X R4 (Fully spec'ed out as Well) that is not able to properly run windows 10 because of drivers and bios issues.
I hate having to go the route of personally recoding and modifying drivers. I did have to do that several times for hardware devices on custom systems. Worked great. but takes a massive amount of time out of my day.
I honestly don't know why I didn't think about this earlier. (Sometimes the simplest answer is the right answer.)
Download your computers Windows 7 Drivers. Mine happened to be:
"Audio_Creative_W74_5NJ7K_A01-Setup_ZPE.exe" Published Oct 2013.
From this point you can try one of two things.
1) Run the download in windows 7 compatibility mode and click "Open/Run as administrator" In the same window. Run, install, restart and boom!
2) Download same file. Extract all the content using WinRAR, 7zip (whatever you use) get into the folder structure once it has been extracted. Right click installer and do the same as step one. Then run the installer in windows 7 compatibility mode and as admin. Run, Install, and BOOM!
Thank the heavens I didn't have to recode drivers myself.
(From my understanding most drivers from windows 7 work on windows 10. Issue being that in the code most installers only ask to recognize win 7, 8, 8.1 and stop there. Sometimes you have to designate and recode forcing win10 to be recognized.) From what I have been told is windows 10 uses the same kernel as win 7 as they wanted the upgrading process/ driver library to work better)
but some manufactures as the one on trial here... doesn't update or give a *** to give customers information in regards to that... because they want you to get a new system... (THAT STILL HAS WINDOWS 10 ISSUES WHEN IT SAYS IT'S COMPATABLE AND DESIGNED FOR WINDOWS 10!!! - Alienware 17 r2 (new from 2015)).
Dell has started to decline slowly but surely since they bought Alienware, which seems really odd to be honest, but yeah, it woul seem like Dell / AW ONLY cares for money now-a-days, that's the picture I've drawn from this anyway.
You're never gonna get my money anymore... it's completely unaccaptable that I cannot use windows 10 on such machine, just because you don't care...
Lost a good client forever if that doesn't change