Aurora ALX - Active Venting problem

Hi,

I have a new aurora alx, only a few days old, and i'm having problems with the active venting. It gets stuck between the closed and open posistions! So to get it to open I have to lift it slightly into its middle open posistion. It will move from half open to fully open just fine, but if I then tell it to close and open again.. stuck!

Help anyone? I really don't want to be stuck with a brand new alienware with an annoying problem like this! I know its not vital, but its so annoying on such a nice, and new system that costs so much that it could be broken so quickly..

Thanks