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Aurora Order Cancelled - Reason given no availability of graphics card - But is this really the truth?
I am a UK customer. I ordered an Alienware Aurora at the beginning of the month. After 3 weeks (during which the order status was 'in production') the order was cancelled. Both the sales person and the people from order support have told me that the reason for the cancellation was my chosen graphics card (1.5GB NVIDIA® GeForce® GTX 580) was not available. I decided to upgrade to a more expensive graphics card and make a new order which is now in production. However it means that I had to pay more and wait for a further 2 weeks after waiting for 3 weeks for an ordered cancelled.
However I have just been talking to a friend of mine. He said he ordered an Alienware Area 51 with the same graphics card around the time my original order was cancelled. After I told him about what happened to me he contacted Dell and was told that the 1.5GB NVIDIA® GeForce® GTX 580 was definitely available. And in fact when I checked the Alienware website I could see that the 1.5GB NVIDIA® GeForce® GTX 580 option is available for all Alienware systems.
So has Dell been lying to me? I have ordered 3 pcs from Dell in the past which I was very happy with but after this incident I lost some confidence in Dell.
Maybe someone here can come up with an explanation as to what's been going on.
lenlawler
8 Posts
0
June 27th, 2011 10:00
I saw that it was available a few weeks ago (with a LONG lead time) and then it disappeared from the configurator on the website, so I do believe there were inventory issues.
I would however call and explain the unacceptable wait time. Many times, if you threaten to cancel they'll issue a credit to your purchase, which in this case seems more than warranted.
morblore
2.4K Posts
0
July 2nd, 2011 06:00
As of today none of the Alienware sytems are being offered with the GTX 580 and the Area 51 ALX only comes with ATI cards. Now what will people do that have 3D monitors???
Jorge Saravia
20 Posts
0
July 2nd, 2011 14:00
Hi, I live in Colombia South America, by May 2011 I wanted to buy a Aurora ALX + i7 990x , I made the configuration process, and when ready to buy I discovered that Dell canceled all I have saved in my cart, and the Aurora XLS was not an option in in the Dell configuration web site, then after some weeks I said, ok lets go for an Aurora R3 + i7 2600k , I did the same, made the configuration, saved the cart, and when ready to buy, oh surprise, Dell canceled all I have saved in the cart and the Aurora R3 was not an option in the Dell configuration web site. When asked Dell for the reason of the cancelation, they only said "we can`t offer what is not available in your country web site", no explanation about my cart cancellation, and, for for my confusion, in countries like Brazil, they still offer the Aurora.
The only option we have in Colombia is the sub-par configuration of the XPS line, for example, the best graphic card they offer is the Geforce GTS 450 (just have a look at the Tomshardware ranking), the fastest ram is 1333, no SSD options, no WD Raptor options, no overcloking, very low gammut monitors, no water cooling, best cpu is i7 960 (locked bios), not even a i7 2600k option, a very limited 525 w psu, no hot swap HD, average quality cases, etc.
The sad thing here is that for power users Dell has not offering now, not even Precision Workstations, In Colombia they sell the 3500 (with the Xeon equivalent to the i7 990x) loaded with Windows 7 - 32 bits, so less than 4 GB of ram available.
As you, in the past I have ordered pc from Dell, and it was a good experience, but now I am totaly frustrated, and very confused, the worst thing is that the Dell customer support and /or sales support say nothing. As you said ¿ Can some one tell us what is going on ?.
Dell is showing no repect for me as a customers, and no respect for the time I spent in configuring the Aurora, if they are going to drop a product line they at least should inform to the market some time before it happens. So what is next, no more Alienware 17 laptop next week?.
May be the only solution for power users is self-build the computer.
Thanks a lot.
Jorge Saravia.
JanSanYYZ
1 Message
0
July 21st, 2011 09:00
I'm in Canada. I ordered my Aurora R3 on Jul 1. which supposed to ship Sep 5. Today the order was cancelled... so far no word on reason from my "hardware specialist". when I rebuild my system on dell.ca i get no warning of parts not being available.
gusibon
7 Posts
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July 22nd, 2011 14:00
My R3 was ordered in April and was nothing but problems since day one with random freezes. I was promised a new replacement for it. Yes, you guessed it, was a rebuilt that was extremely dirty inside. This replacement locked up first thing. After several calls to reps and supervisors it I was finally given a refund. Consider it an omen, good or bad that these are unavailable. I just ended up building my own system with top of the line parts and it blows the r3 out of the water. Good luck and do a thorough internet search of these systems.
jondotg
1 Message
0
July 22nd, 2011 15:00
I ordered mine 7/12/11 and now you all have me worried that it will not arrive. It was supposed to arrive today, but at 3am I received an email stating that it was delayed another week. It's funny because I JUST talked to Order Support on 7/21/11 and they said that my system would SHIP on 7/22 and arrive 7/25.
Now I apparently won't be receiving my system for a full week more than expected. And who knows if they delay won't grow before the ship date.
froogle
20 Posts
0
July 22nd, 2011 15:00
gusibon,
I got my R3 in late mars and I also had nothing but problems. Random freezings, blue screens and lock-ups. Email tech support, then on-site tech support and replacment of parts that did nothing but multiply and worsen my problems. Over 4 months of endless troubles. I finally got a refund.
In some ways this experience turned out good because I also ended up building my own system. Vastly superior specs, rock solid, running extremely cool, better performance, better components etc. 1000 USD cheaper!
For the 1000 USD I bought myself a Yamaha P95 Digital Piano! And even then I had money left!
My new computer has never had a single hickup at anything I throw at it, and I know what brand every component is and know they are new.
Building my own system was the best thing of this whole experience.