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10868
Aurora R3 Windows 10 anniversary update warm boot issues back
After installing the Windows 10 anniversary update, which required the old hard-boot-between-stages trick to install, I find my Alienware Aurora r3 won't reboot properly any more and hangs during the windows loading process. Previously I was able to fix this by reinstalling the Intel Chipset and Renesas USB3 drivers, but that doesn't seem to work this time. Has anyone had any success solving this issue with the anniversary update?
Alienware-Eimy
3 Apprentice
3 Apprentice
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4.4K Posts
0
August 4th, 2016 16:00
Hi,
Unfortunately, according to the policy document, the Alienware Aurora R3 will not be supported on Windows 8, 8.1 or 10. Some users have successfully installed Windows 10 on these non-supported system, but they did all the driver investigation to force it to work. Dell does not have the resources to do this on non-supported systems. You could also try posting this on the Notebook Review and Alienware Arena forums for assistance.
glen22
4 Posts
2
August 6th, 2016 11:00
After installing Windows 10 Anniversary update, I manually updated to an older version of the Renesas USB 3.0 driver (Ver 2.1.28.0) using Device Manager and can now perform a warm reboot on my Aurora R3 without any problems.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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August 6th, 2016 16:00
Good troubleshooting. Thanks for reporting the work-around.
magavro
3 Posts
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August 7th, 2016 08:00
during the 1st part after the 'getting your update ready' from the update assistance page,when do I do the hard reset on the r3?
glen22
4 Posts
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August 7th, 2016 15:00
Every time the update process restarts your computer. For me I believe it happened at around 25% and 75%. Be sure to do it as soon as it restarts but not before it shuts down.
Shaun Lowry
2 Posts
0
August 8th, 2016 07:00
What's the procedure for this? I apparently have version 10.0.14393.0 installed. I tried right-clicking the device in device manager and clicking 'Uninstall', then installing the older driver (from both Renesas_Integrated-USB-3-0_A00_R286402.exe downloaded from Dell and USB3.0_allOS_2.1.28.0_PV.exe from softpedia) only to find that I have version 10.0.14393.0 installed again, and the system still hangs on reboot :(
glen22
4 Posts
0
August 8th, 2016 09:00
In Device Manager:
- Select "Renesas Electronics USB 3.0 Host Controller"
- Under the Driver Tab Select "Roll Back Driver"
- Choose Version 2.1.28.0
magavro
3 Posts
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August 9th, 2016 15:00
So do I hard shut down on the first restart with the wheel spinning?I did that and my screen is black, pc still running but I see only the black screen
magavro
3 Posts
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August 9th, 2016 15:00
So do I hard shut down on the first restart with the wheel spinning?I did that and my screen is blac of still running but I see only the black screen
Rich Dewees
159 Posts
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August 9th, 2016 18:00
I'm running Renesas 3.0.20 on a usb 3.0 PCI card and all is well....Win 10 Alienware Area 51 ALX
glen22
4 Posts
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August 9th, 2016 21:00
Magavro,
Sorry but I did not pay close enough attention to the update process to answer this other than to say I did a hard restart every time the update process restarted. If you are stuck at a blank screen, you may wish to try restarting again.... but be warned... I do not know how, when, or what restarting during the update process will affect your system.
As a second option, try disabling or rolling back your Renesas Electronics USB 3.0 Driver before starting the update process. Check using Device Manager to see what version you are currently running. If its Version 10, then try rolling it back to Version 2.1.28.0.
peterwbaker
67 Posts
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August 29th, 2016 13:00
Hey, just has the same problem with the Anniversary update, thanks for the tips above... Peter
vapor721
22 Posts
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September 25th, 2016 05:00
After successfully updating I have driver 10.0.14393.0.
The "Roll Back Driver" button is greyed out :(
vapor721
22 Posts
1
September 25th, 2016 06:00
The restart points are at 30% and 75%. And they're on the 2nd step of the process when it says "Your PC will restart several times" at the bottom.
vapor721
22 Posts
0
September 25th, 2016 06:00
I haven't found a way to roll back the renesas usb driver as the "Roll Back" button is disabled and windows just says I already have the latest driver when I attempt to manually install an older one.
So I just disabled it and all my usb devices still work and I can restart without issues.
So I guess that's an option.