My Alienware Aurora R4 (that is less that 7 months old) is now freezing up when I do any number of things...
If it needs a new part installed that might affect the software on the harddrive, you can't avoid the repair or trouble-shooting if you want it to eventually work.
If you would have had a "Image Back-up" of the main C: partition (while it was working), you could easily restore it now to a new HDD, and "replacing the HDD" would be largely a non-issue.
Okay, but have you ever heard of this being an issue with the R4 ... I have read the threads here and have seen an issue similar to this but they were getting a BSOD ... I am just confused as to why this is happening on a fairly new system.
Its really upsetting.
All computer models do strange things when they are broken.
There is no magic button or easy fix. A knowledgeable computer technician has to troubleshoot it.
Specifically, on the Aurora R4 ... many people seem to be having problems if they have a nVidia 6xx (like 680) video card. Dell never said if it was the Aurora R4's motherboard or the nVidia 6xx cards that were actually the problem, but they released the BIOS A05 to work-around the problem. That doesn't mean it will fix yours 100% ... you might even have some other problem.
Report-ably, Aurora R4 users with AMD video cards have solid working systems ... so that says something right there.
Keep working with Dell tech support. They are really your best bet ... especially if you don't know much about computers (you can't do your own trouble-shooting) or if "computer problems" upset you.
Remember, the computer is yours now. Dell is just trying to help you ... fix your computer.
Thanks for the reply.
I did some testing myself last night and had my resource monitor on while trying to recreate the freezing up issue... and it worked. Here is what I found: When the it freezes up I noticed the programes that were loaded into the RAM worked (until they needed HDD access) - this was confirmed by the resource monitor showing no activity on HDD and nothing listed in the window of processes read/write ... etc, but there was still activity in the network, CPU, and memory...
So, I updated the drivers all that I could from Dell... but I am not sure if that fixed anything... But does this sound like a driver issue or BIOS or ???
Danor - I uninstalled mcafee and it still happened just the same as above... and besides, mcafee is Dell's "preferred" virus protection and therefore should work fine - I mean, why would they offer a configuration that is wonky? Especially at the Aurora R4 level
So, I am waiting to have a new HDD (SSD) installed and see if that works... I am feeling doubtful as who has heard of an SSD HDD going out of whack in 7 months of light use?
If it is truly a faulty SSD HDD then what am I to think of Dell ... this is the best of what Dell has to offer - an Aurora R4 with all the bells and whistles... and more than sad this system is a replacement of a replacement of a replacement of a replacement -- and I'm not joking.
"and besides, mcafee is Dell's "preferred" virus protection and therefore should work fine - I mean, why would they offer a configuration that is wonky?""
Mcafee had an issue with one of their updates. When troubleshooting the R4, uninstall their software.
As I said in this thread, I did uninstall Mcafee and did all the trouble shooting... The techs never offered to use the backup partition to reinstall the disk image - they just said they were sending a new one.
Your footer says "Let me know on this thread if you need additional assistance" ... Okay, I need additional asstance on figuring out what the issue really is as I do not want to uninstall/reinstall all my software (Adobe CS, Office, and a ton more) on a new SSD HDD only for the issue to continue to happen...