Highlighted
I408
6 Indium

Aurora R4 Primary surface test failed

Hi,


I only just got around to decently trying out my aurora R4 ALX (shipped 3d of september 2014), and when playing games it just hangs. sometimes after ten minutes, sometimes after 30, but when under load, it just hangs, and audio dissapears after a couple seconds as well, only a hard reboot gets it out.

After running alienautopsy as well as the web-based diagnostics, the only test failing is the primary surface test. Some research later, i am none the wiser what exactly the cause is for this.

I have tried reinstalling drivers, as suggested by the software.

I am running a Titan Z, non-overclocked (as hinted by alienautopsy), hooked up to one fullHD display and one asus swift (WQHD).

3Dmark finishes firestrike without any issues, but for instance PAYDAY 2 keeps crashing after some time. I have monitored temps with speedfan, and nothing seems out of the ordinary (65C idle and 85C under load), as confirmed by Nvidia techsupport.

furthermore it seems problems only occur under load, as light webbrowsing/media isn't a problem.

I hope this is enough information, i can post test results/logs as needed.

0 Kudos
5 Replies
Moderator
Moderator

RE: Aurora R4 Primary surface test failed

Did you uninstall the video card driver before installing a new one? Are you using the Dell driver or the one of the Nvidia website? What temperature are you getting during the game?  

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
I408
6 Indium

RE: Aurora R4 Primary surface test failed

I did, and i tried both drivers (uninstall, download from dell site, run test, upgrade from nvidia control panel, run test, still failing primary surface test).

Temperatures reported while in game are around 85-87 degrees C.

Although it doesn't crash anymore as before, it still fails the tests.

0 Kudos
Moderator
Moderator

RE: Aurora R4 Primary surface test failed

 

The temperatures are a little bit high I will recommend you to clean the fans; as well you can flash the BIOS to the latest version. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
I408
6 Indium

RE: Aurora R4 Primary surface test failed

Hi again.

I repear, the computer is only two weeks old. The fans are as clean as they'll ever be. I confirmed by opening the case. Factory fresh clean, as expected...

Furthermore did Nvidia customer support assure me the titan Z is rated for 90c+ temps.

Which is all irrelevant, since the gpu fails the test at whatever temperature/load.

On latest bios as well

0 Kudos
Moderator
Moderator

RE: Aurora R4 Primary surface test failed

Could you please send me a PM with your service tag and a brief description of the problem so I can check  your case further?

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos