Aurora R4 overheating problem SOLVED!!!

KEAPS,

I'm thinking about buying the Corsair h80i myself since you already installed it on yours I hope you don't mind me asking you a couple of questions.

I was looking for the USB connection from the pump to the motherboard where did you plug your in at if you did if not is everything working fine.

And did you use both fans the original fan is exhausting out of the case did you follow that same procedure.

 My machine is doing the same thing everyone else is doing and I do like the Corsair fans

Hello Raysz,

The USB ports are located on the MOBO, under the Graphic card. There is normally a free one :)

I followed the documentation for the 2 fans, they're exhausting out both.

Let me know if you have any questions !

Cheers !

KEAPS

That is strange they would tell you they would replace the liquid cooling unit then drop the ball. The number I use for Alienware support is 1-866-287-6727, follow the prompts and never have any trouble. I also get people with Spanish sir names, who speak understandable English unlike what you normally get. If that's not the number you have been using, give that a try.  

Well just my luck I went to the two popular stores in my area and they were sold out lol.

so I have to order it online, I will let you know how it goes just as soon as I get it

 I appreciate your response back you helped a lot

I do have two more questions if you don't mind.

After you install the pump, since you're not using the plug that the original pump was plugged into. 

in CMOS there is a place where the pump can be throttled did you disable this or just left it alone.

 and I'm also assuming that the thermal control software (Alienware) that is no longer needed either since Corsair has their own

 I appreciate all your help

Raysz, yes, you will have to leave alone the dedicated plug. The alienware control software will be indeed useless ( except for lights ).

The only thing you will have to do is to hit the F1 key while booting. ( not really annoying anyway ).

Hi Keaps

I got the new pump today so this Friday night I will be installing it.

So where did you hook up the three pin header plug

the CPU fan plug maybe

I have a customer here in france with the same problem, do you think maybe the fact that the coolers are failing slightly after the warranty TRANSLATES TO NO PARTS SHIPPED? more expensive models, known problem, dell would gain a lot to warranty the coolers after the year is up, like a recall?

i reccommend dell fairly highly on my list of "best" computers but this sound like an rip off. liquid cooling that gels up after so many hours of use? on average after the warranty expires?

I am going to have my customer scream at dell and if i/they get no response, i will bad mouth dell every chance i get.

bretlebete: There are a lot of people upset about this known defect and nothing being done by Dell/Alienware. Why? is a good question. Awhile back Dell-Chris M said he forwarded the problem to his higher ups, but I don't see anything being done. There has to be a way that those bad Asetek coolers can be tied to a tag number and recalled and replaced with a reliable liquid cooling system. Lots of luck on your endeavor of getting anything done though. I guess I am actually lucky because mine is 15 months old and so far I don't see the problem, but am keeping my eyes on it very close, I'm sure it's just a matter of time.

Hey  KEAPS

 I just installed the H80i and  everything is running fine.

But they sent me the wrong  cable lol so I am waiting for tech support to call,

or the wrong fans one of the two.

Thanks a lot for this thread i had the same problem and cleaning the watercooling made it turn again at 65°C idle temp.

Now i installed a Corsair h80i and so far idle temp is down to 35°C. Indeed i had to remove the graphi card cover to gain a bit of room, the rest of the installation didn't pose any problem so i would recommend this model

I m quite disappointed with alienware on this matter. When i bought a brand that was supposed to be of very high quality i didn't expect to have failures due to poor quality components, and so soon after the warranty is off (1 month after). I'd still recommend alienware as good computers but this leaves a bad aftertaste...

 Arinth

I also bought the H80i and I'm quite satisfied with it.

 And just to let you know the cable fit just fine. Underneath the graphics cards , so you don't have to take off the shield.

. I know another person on this blog list her that did the exact same thing.

Hi Raysz :)

Yes i thought the fans plugs were in a bad format but i finally removed the covers ^^

Glad to hear it works also well for you !

What a long list of upset customers and Dell seems to act if there were absolutely no problem ...

Btw i contacted the french Dell Support and explained the issue. They were ready to change my defective water cooling system but as i've already changed it by a Corsair H80i, they gave me a 10% discount coupon instead...

Well I am glad that worked out for you a 10% discount is better than nothing.
And yes, there is a lot of angry Dell owners

So just curious if you don't mind me asking how come the cable won't fit under your graphics cards. I'm assuming you have the same computer. I have the R4