posthxc1982
1 Nickel

Aurora r6 restarting when told to shutdown.

I have went through the various trouble shooting posts I can find online mostly related to turning off automatic restart, turning off and on fast startup, turning off and on wireless and wired ability to wake the machine. The problem still persists. Does anyone have any ideas?

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Tesla1856
6 Gallium

Re: Aurora r6 restarting when told to shutdown.

You are using the Windows Start-Button and not the switch, right?

 

See anything strange or red in Reliability Monitor report?


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Re: Aurora r6 restarting when told to shutdown.

as you already noticed there is no simple answer. so we have to dig around.

we are talking about Windows 10, right?

latest Windows Updates installed?

have you tried to re-install Chipset Drivers?

the latest BIOS Version installed?

also BIOS reset might or might not help. but worth trying.

open Start Menu, hold Shift and click Shutdown. does your System restart again?

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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

Yes, start button.

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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

1. Yes

2. Yes

3. No

4. Yes

5. Already done

And i'll have to get back to you.

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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

Yes, it still restarts when I hold down Shift.

Re-installing chipset drivers as well.

Re-installed chipset drivers.

The problem still persists.

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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

This is what I am getting in the Reliability Monitor.

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Tesla1856
6 Gallium

Re: Aurora r6 restarting when told to shutdown.

That's a lot of "red" in the past couple of weeks (red is bad)

  

What network cards do you have installed?

 

Are you even using the Intel network cards?

 

I think I would start by uninstalling the Intel Pro-Set enhanced driver suite. 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

I use the Wifi. Is it alright to uninstall the suite?

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Re: Aurora r6 restarting when told to shutdown.

get rid of the faulty Wifi Software first.

when did it start to happen? after a specific Windows Update or right after you installed Windows?

does the same happen in Save Mode?

open CMD as Admin and type "powercfg -energy". wait 60 Seconds and then open Windows Explorer and go to the Folder shown to you in CMD Window. probably C:\windows\system32. then upload the energy-report File here.

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