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posthxc1982

27 Posts

3461

July 30th, 2017 16:00

Aurora r6 restarting when told to shutdown.

I have went through the various trouble shooting posts I can find online mostly related to turning off automatic restart, turning off and on fast startup, turning off and on wireless and wired ability to wake the machine. The problem still persists. Does anyone have any ideas?

Tesla1856

8 Wizard

 • 

17K Posts

July 30th, 2017 17:00

You are using the Windows Start-Button and not the switch, right?

 

See anything strange or red in Reliability Monitor report?

posthxc1982

27 Posts

July 30th, 2017 18:00

1. Yes

2. Yes

3. No

4. Yes

5. Already done

And i'll have to get back to you.

posthxc1982

27 Posts

July 30th, 2017 18:00

Yes, start button.

Carbon Based Lifeform

872 Posts

July 30th, 2017 18:00

as you already noticed there is no simple answer. so we have to dig around.

we are talking about Windows 10, right?

latest Windows Updates installed?

have you tried to re-install Chipset Drivers?

the latest BIOS Version installed?

also BIOS reset might or might not help. but worth trying.

open Start Menu, hold Shift and click Shutdown. does your System restart again?

posthxc1982

27 Posts

July 30th, 2017 20:00

Yes, it still restarts when I hold down Shift.

Re-installing chipset drivers as well.

Re-installed chipset drivers.

The problem still persists.

posthxc1982

27 Posts

July 30th, 2017 21:00

This is what I am getting in the Reliability Monitor.

Tesla1856

8 Wizard

 • 

17K Posts

July 30th, 2017 22:00

That's a lot of "red" in the past couple of weeks (red is bad)

  

What network cards do you have installed?

 

Are you even using the Intel network cards?

 

I think I would start by uninstalling the Intel Pro-Set enhanced driver suite. 

posthxc1982

27 Posts

July 31st, 2017 00:00

I use the Wifi. Is it alright to uninstall the suite?

Carbon Based Lifeform

872 Posts

July 31st, 2017 05:00

get rid of the faulty Wifi Software first.

when did it start to happen? after a specific Windows Update or right after you installed Windows?

does the same happen in Save Mode?

open CMD as Admin and type "powercfg -energy". wait 60 Seconds and then open Windows Explorer and go to the Folder shown to you in CMD Window. probably C:\windows\system32. then upload the energy-report File here.

posthxc1982

27 Posts

July 31st, 2017 15:00

I got rid of the software.

It started a few days ago. Nothing specific happened that comes to mind.

Yes, it happens in safe mode.

Here is the report

Power Efficiency Diagnostics Report

Computer Name DESKTOP-MB051KC
Scan Time 2017-07-31T22:00:03Z
Scan Duration 60 seconds
System Manufacturer Alienware
System Product Name Alienware Aurora R6
BIOS Date 06/05/2017
BIOS Version 1.0.7
OS Build 14393
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 81
Thread Count 1299
Report GUID {b489cf0f-e303-4274-9720-fec00adb7f05}

Analysis Results

Errors

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_04D9&PID_FC02
Port Path 10
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_258A&PID_1006
Port Path 12
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10026
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4012
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
CPU Utilization:Processor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 3.33
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 4012
Average Utilization (%) 1.00
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll 0.62
\SystemRoot\system32\ntoskrnl.exe 0.10
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name RadeonSettings.exe
PID 1136
Average Utilization (%) 0.42
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume4\Program Files\AMD\CNext\CNext\Qt5Qml.dll 0.04
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 540
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.08
\Device\HarddiskVolume4\Windows\System32\combase.dll 0.02

Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4012
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom
Plan GUID {49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3000
Maximum Performance Percentage 116
Lowest Performance Percentage 56
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3000
Maximum Performance Percentage 116
Lowest Performance Percentage 56
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3000
Maximum Performance Percentage 116
Lowest Performance Percentage 56
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3000
Maximum Performance Percentage 116
Lowest Performance Percentage 56
Lowest Throttle Percentage 3
Performance Controls Type ACPI Collaborative Processor Performance Control
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

posthxc1982

27 Posts

July 31st, 2017 15:00

It is off.

Additionally it is not showing any failures today in the reliability monitor.

This seems like a problem to me.

But if my choices are re-installing windows and keeping this issue.

I would rather keep this issue.

What kind of negative impact could it have on my system in the long run?

I could move all my files over to another HDD I have installed and refresh windows.

Do you think that might resolve the issue?

This Pc is less than a month old.

Tesla1856

8 Wizard

 • 

17K Posts

July 31st, 2017 15:00

Turn off "Auto Reboot on crash".

 

Windows 10 Forums 

posthxc1982

27 Posts

July 31st, 2017 17:00

I'll try that, and No it hasn't popped up for me. Could this cause any serious issues in the long run, as I stated in the reply to Tesla1856‌, I would rather have this problem than refresh windows.

Edit: Currently forcing it to update to Creator's.

Carbon Based Lifeform

872 Posts

July 31st, 2017 17:00

only one Thing. i thought you have the latest Windows Updates installed. you are running Windows 10 1607 at the Moment. did you ignore the Creators Update or didn't it show up for you

i don't have any Ideas left for now.  maybe switch Power Mode from Balanced to Performance for Example and then Shutdown your System.

Carbon Based Lifeform

872 Posts

July 31st, 2017 17:00

it could be a Hardware Issue. so yes.

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