posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

I got rid of the software.

It started a few days ago. Nothing specific happened that comes to mind.

Yes, it happens in safe mode.

Here is the report

Power Efficiency Diagnostics Report

Computer NameDESKTOP-MB051KC
Scan Time2017-07-31T22:00:03Z
Scan Duration60 seconds
System ManufacturerAlienware
System Product NameAlienware Aurora R6
BIOS Date06/05/2017
BIOS Version1.0.7
OS Build14393
Platform RolePlatformRoleDesktop
Plugged Intrue
Process Count81
Thread Count1299
Report GUID{b489cf0f-e303-4274-9720-fec00adb7f05}

Analysis Results

Errors

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_04D9&PID_FC02
Port Path10
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_258A&PID_1006
Port Path12
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)10026
Maximum Timer Period (100ns units)156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID4012
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
CPU Utilization:Processor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)3.33
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namefirefox.exe
PID4012
Average Utilization (%)1.00
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll0.62
\SystemRoot\system32\ntoskrnl.exe0.10
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process NameRadeonSettings.exe
PID1136
Average Utilization (%)0.42
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe0.11
\Device\HarddiskVolume4\Program Files\AMD\CNext\CNext\Qt5Qml.dll0.04
\Device\HarddiskVolume4\Windows\System32\ntdll.dll0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Namesvchost.exe
PID540
Average Utilization (%)0.29
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe0.11
\Device\HarddiskVolume4\Windows\System32\ntdll.dll0.08
\Device\HarddiskVolume4\Windows\System32\combase.dll0.02

Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID4012
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom
Plan GUID{49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityBalanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supportedfalse
S2 Sleep Supportedfalse
S3 Sleep Supportedtrue
S4 Sleep Supportedtrue
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supportedfalse
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index0
Idle State Count3
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)3000
Maximum Performance Percentage116
Lowest Performance Percentage56
Lowest Throttle Percentage3
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index1
Idle State Count3
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)3000
Maximum Performance Percentage116
Lowest Performance Percentage56
Lowest Throttle Percentage3
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index2
Idle State Count3
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)3000
Maximum Performance Percentage116
Lowest Performance Percentage56
Lowest Throttle Percentage3
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index3
Idle State Count3
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)3000
Maximum Performance Percentage116
Lowest Performance Percentage56
Lowest Throttle Percentage3
Performance Controls TypeACPI Collaborative Processor Performance Control
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
0 Kudos
Tesla1856
6 Gallium

Re: Aurora r6 restarting when told to shutdown.

Turn off "Auto Reboot on crash".

 

Windows 10 Forums 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

It is off.

Additionally it is not showing any failures today in the reliability monitor.

This seems like a problem to me.

But if my choices are re-installing windows and keeping this issue.

I would rather keep this issue.

What kind of negative impact could it have on my system in the long run?

I could move all my files over to another HDD I have installed and refresh windows.

Do you think that might resolve the issue?

This Pc is less than a month old.

0 Kudos
Highlighted

Re: Aurora r6 restarting when told to shutdown.

only one Thing. i thought you have the latest Windows Updates installed. you are running Windows 10 1607 at the Moment. did you ignore the Creators Update or didn't it show up for you

i don't have any Ideas left for now.  maybe switch Power Mode from Balanced to Performance for Example and then Shutdown your System.

0 Kudos
posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

I'll try that, and No it hasn't popped up for me. Could this cause any serious issues in the long run, as I stated in the reply to Tesla1856‌, I would rather have this problem than refresh windows.

Edit: Currently forcing it to update to Creator's.

Re: Aurora r6 restarting when told to shutdown.

it could be a Hardware Issue. so yes.

0 Kudos
posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

Well. I updated to latest Windows. Problem still persists. Thank you for all your help though.

0 Kudos

Re: Aurora r6 restarting when told to shutdown.

alright. try this:
open Device Manager, find your USB Keyboard and Mouse, right click, Properties > Power Management > uncheck "allow this device to wake up computer". do it for all connected USB Devices and LAN / WLAN Cards.

if it still doesn't help try Power Drain. maybe it's a minor Motherboard Issue.

disconnect all Cables including Power Cord.

hold Power On Button for a Minute.

Boot and try again.

0 Kudos
Tesla1856
6 Gallium

Re: Aurora r6 restarting when told to shutdown.

posthxc1982 wrote:

1. It is off.

2. But if my choices are re-installing windows and keeping this issue. I would rather keep this issue. What kind of negative impact could it have on my system in the long run?

3. I could move all my files over to another HDD I have installed and refresh windows.

4. Do you think that might resolve the issue?

5. This PC is less than a month old.

1. You know what it looks like when a PC crash/reboots vs Resets. Need to find out which. Event Viewer log might help.

 

2. Careless decision. Could be a hardware problem.

 

3. Yeah, something like that. See my Bookmarks. Right, clean-install Windows fresh.

 

4. Possibly.

 

5. Return it if possible or use onsite Warranty support.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
posthxc1982
1 Nickel

Re: Aurora r6 restarting when told to shutdown.

I will. Thank you for all your help. What it looks like to me, is it fully shuts down, and is awoken. There are not critical errors in the event viewer. But I'll probably try a "refresh windows". If not look into returns.

0 Kudos